FIRE
What does P.A.S.S stand for?
Pull, Aim, Squeeze, Sweet
Where are ID badges required to be worn?
Must be worn on your person at all times, preferable in a visible area at eye level.
Where can you find all policies and procedures?
Compliance 360
How do you keep patient information confidential?
Unique Computer log-ons; Log out of/lock computer when away from work station; lock paperwork up at night; keep paperwork face down on the desk; etc
How do you know the performance standards and expectations for your job?
Workday-Job Profile. Performance Review. 1:1's with leader. Department goals.- metrics listed in break area
What does R.A.C.E stand for?
Rescue, Alarm, Contain, Extinguish or Evacuate
What are Sentara's Safety Habits?
-Pay Attention To Detail
-Communicate Clearly
-Have A Questioning Attitude
-Team Up for Safety
-Speak Up for Safety
Where can you find SDS information?
Wavenet
Walk me through your process for Patient Identification?
Name and DOB
How does your supervisor recognize you for doing a good job?
Verbal feedback, Gold Coin program, staff meetings, WOW moments, annual review highlights accomplishments & strengths; treats/lunch
T/F: Is it safe to store things in the electrical closet?
False
What are the commitments?
Where does safety start?
With me.
What resources do you have for a patient's request for language interpretation or sign language?
Special Communications form completed for all patients; SALLI, Language Line, Onsite Interpreter
What is the data showing? How are you and your department doing on these goals?
It will be posted in Staff office, Teams channel, etc for transparency and visibility.
T/F: Is it safe to store things in the IT closet?
False
What are the cultural attributes?
-We exist for our consumers
-We Collaborate
-We Empower
-We Continuously Learn
-We Deliver
Is food allowed in freezers/refrigerators where patient facing ice packs, etc are kept?
No.
how do you clean equipment between patients? How long does it need to stay on (kill time)?
Sani-Wipes: 2'; Virex/cavicide: 3'; Alcohol Wipes: until it dries; Bleach Wipes: 4'
What are some goals your department is working on this year?
Availability, Arrival Rates, Customer Satisfaction, FOTO Outcomes, Copay Collection, Volume growth, Fiscal improvements.
How often do we need to perform a Fire Drill?
Once a year.
What is our Mission statement?
We Improve Health Everyday.
When an event occurs in the clinic, where is this documented?
Wavenet---> STARS
What do you do if you suspect that a patient was a victim of abuse or neglect?
Contact Supervisor-->contact PCS or Social Worker-->they would notify Protective Services for the city/county
What happens in this department if there is a severe weather event (hurricane, blizzard, etc)?
Rehab Leadership emails, huddles, and This information is then communicated to the team present in clinic and via phone call/text. Voicemail message updated to alert patients of change in schedule ASAP.