WHO SAYS THIS?
SHALL I GET YOUR VEHICLE SIR?
WHO IS?
THE VALET
WHO AM I?
AFTER YOU COMPLETE YOUR CHECK IN? I HAND YOU YOUR ROOM KEY?
WHO IS:
THE HOTEL FRONT DESK AGENT/CLERK?
WHAT EDUCATION DO I NEED?
I AM INTERESTED IN DOING FUN RECREATIONAL ACTIVITIES FOR HOTEL GUESTS
WHAT IS?
A RECREATION CERTIFICATE.
THIS AREA OF THE HOSPITALITY INDUSTRY IS CONCERNED WITH PROVIDING PEOPLE WITH A PLACE TO STAY
WHAT IS
LODGING:
WHAT IS HOSPITALITY?
WHAT IS:
THE RELATIONSHIP BETWEEN GUESTS AND HOST.
THIS PERSON SAYS CAN I HELP YOU WITH YOUR LUGGAGE?
WHO IS?
THE HOTEL BELL-HOP
WHO AM I?
I CREATE THE MENUS & TEACH OTHERS HOW TO PREPARE MEALS FOR HOTEL GUESTS
WHAT EDUCATION IS REQUIRED?
I WANT TO LEARN HOW TO FULLY OPERATE A LARGE HOTEL.
WHAT IS:
A DEGREE IN HOTEL MANAGEMENT
WHAT AM I CALLED?
INFORMATION ABOUT PLACES TO VISIT, MEALS, TYPES OF TRAVEL AND ENTERTAINMENT?
WHAT IS:
A TRAVEL PACKAGE
WHAT IS NEEDED FOR A SUCCESSFUL CUSTOMER EXPERIENCE?
WHAT IS?
THE HOTEL STAFF MUST FOCUS ON THE GUEST, BY SMILING AND ANTICIPATING THE GUESTS NEEDS.
THIS PERSON ASKS: WOULD YOU LIKE YOUR BED CHANGED NOW?
WHO IS?
THE HOTEL HOUSEKEEPER
WHO AM I?
I AM RESPONSIBLE FOR PLANNING, INVITING AND CARRYING OUT DIFFERNT FUN ACTIVITIES WITHIN THE HOTEL, FOR HOTEL GUESTS
I AM:
THE ACTIVITIES/RECREATION COORDINATOR
WHAT IS THIS CERTIFICATE CALLED?
I NEED THE CERTIFICATE TO WORK IN A PART OF HOSPITALITY, HELPING PEOPLE GET FROM ONE PLACE TO ANOTHER?
A TRAVEL AGENT'S CERTIFICATE
NAME THREE TYPES OF PLACES WHERE PEOPLE CAN LODGE THAT ARE NOT HOTELS?
WHAT IS?
A BREAD & BREAKFAST, AMOTEL, AND CAMP GROUNDS
HOW MANY DIFFERENT AREAS ARE THERE IN THE HOSPITALITY INDUSTRY?
WHAT IS:
THERE ARE FOUR DIFFERENT AREAS
THIS PERSON SAYS:
I AM HERE TO MAKE SURE YOUR HEATING AND AIR CONDITIONER WORKS PROPERLY?
WHO IS?
THE HOTEL MAINTENANCE TECHNICIAN
WHO AM I?
I ASSIST CUSTOMERS IN PLANNING EVENTS LIKE: PROMS, REUNIONS, CONVENTIONS AND WEDDINGS
WHAT IS:
THE CATERING AND BANQUET MANAGER
WHAT DEGREE DO I NEED?
IF I WANT TO LEARN ALL ABOUT THE FINANCIAL ASPECTS OF RUNNING A LARGE HOTEL
WHAT IS?
A DEGREE IN BUSINESS FINANCE OR ACCOUNTING
WHO ARE WE?
THE OTHER TWO ARMS OF THE HOSPITALITY INDUSTRY
WHAT IS:
TRAVEL & TOURISM
NAME A DIVISION OF THE HOSPITALITY INDUSTRY THAT IS BECOMING INCREASINGLY POPULAR BUT IS NOT ONE OF THE FOUR MAIN SECTORS OF THE INDUSTRY?
WHAT IS:
EVENT PLANNING.
THIS PERSON CAN SAY?
I WILL BE GLAD TO REIMBURSE YOU ONE DAY OF YOUR HOTEL STAY?
WHO IS?
THE HOTEL'S GENERAL MANAGER
WHO AMI?
I FIX THE BIG PROBLEMS WITHIN THE HOTEL, ESPECIALLY WHEN GUESTS ARE UNHAPPY AND WANT THEIR MONEY BACK.
WHAT IS:
THE HOTEL'S GENERAL MANAGER
WHAT COLLEGE DEGREE MIGHT BE HELPFUL?
IF I WORK WITH PEOPLE THIS EDUCATIONAL DEGREE COULD HELP ME IN THE HOTEL BUSINESS?
WHAT IS?:
A DEGREE IN PSYCHOLOGY
NAME THREE MAJOR HOTEL CHAINS?
WHAT ARE?
THE MARRIOTT, THE HILTON, BEST WESTERN, CHOICE HOTELS AND MOTEL 6
WHAT IS IT THAT PEOPLE EXPECT TO RECEIVE WHEN THEY TRAVEL AND SPEND MONEY?
WHAT IS:
HOSPITALITY