Show:
OR/VA
Admin
DC & EAs
Products
Misc
100

What must be said on every single call and each time someone new joins the call?

Recorded Call Disclosure

100

What tab would I upload an OR/VA?

Assessment / Pricing / Repairs

100

What do you need to include in your recap?

  1. Motivation

  2. Timeline

  3. Financials

100

What is a seller tagged in admin if they are eligible for OBO?

LwOD

100

What add'l perk does a Homebuilder customer get?

2 days free LCO with $1k holdback (refundable)

200

What do you always have to do to the video before starting the VA?

Pin it!

200

What tab would you find if a seller has Solar?

Seller Inputs/Home Details Tab

200

When you get to the slide on the DC PDF that has the SD offer price and values, what should you do?

Pick one value and tie it back to the customer situation

200

What are the two value props for LwOD?

Work with LME

Maximize Proceeds

200

What channel will you get pinged in if there is an issue with your VA Link?

#cx-acq-homes-escalations

300

What are the four areas we should check/ pull up for an OR VA

The Summary, The Notes, The Home Details & Other Transactions

300

The Communication History section includes what?

Calls, texts and emails

300

What expectations do we need to set with a seller re: an in-person EA?

20-40 min, no one home, pets inside, gates unlocked, mask

All day appt

Text night before & 30 mins before

300

What information do we need to get for a Homebuilder customer?

Builder name, community name, Sales Associate name & contact in (if possible)

300

What is the timeline for the Homebuilder and Sell Direct Products?

Homebuilder: 14-9 months

SD: 14-90 days

400

What are your three talking points/bullet points for your ORVA agenda?

  1. 10 mins for motivation & options

  2. 10 mins to walk through your home

  3. Next steps

400

How do you get a task to populate in the “structured Calls” tab?

Click on “perform a call” 



400
When will a seller get a lockbox?
It will be snail mailed once they go under contract
400

What are the 2 value props for Sell Direct (SD)?

Move on your timeline so you can avoid double moves & double mortgages

Avoid getting your home show-ready for open houses and showings

400

When thinking about Buying with Opendoor, what is the biggest indicator on if a seller qualifies for a bundle or not.

If we buy the home using our cash, no bundle.

If we only back their offer but they buy their own home, they qualify for a bundle.