In House Loans
Where can a member find our in house rates on our website?
Under Links - Loans and savings Rates
Scroll to bottom of website
Under Quick Links - Current Rates
What is an Indirect Loan?
A loan that was submitted and funded through a dealership.
What does GAP stand for?
Guaranteed Asset Protection
Where can you find a 10 day payoff in UX?
Select the auto, under payment info, the 10 day payoff is displayed.
How do you quote interest rates to members?
Always quote as low as.
What is the maximum term for a specialty loan?
12 months
What 3 ways can a dealership submit an application?
Online - DL4
Fax
How much is our GAP?
$495
Where in UX can you see if a title has been received?
Click on the Vehicle, Under Collateral Select the auto, then select title, the box will be checked and the date will be filled out with the received date.
What options does a member have to make a payment?
Online, message pay, clover, ACH, mail a check, or set up through Bill pay through their financial institution.
What is the percent that we add to our RV loan rates to quote a member for an ATV loan?
1%
Where on our website do you direct dealers to sign up?
Services - Dealer Services - Scroll to Dealer Inquiry - Have them complete the information and submit.
What 3 types of star protection do we offer?
Life
Disability
Unemployment
Where do you go to view loan documents in UX?
Click the Loan, click the ellipsis (3 dots on the side), then view loan documents.
What should you offer a member that calls inquiring about applying for a loan?
What is required to finance a classic car?
A certified vehicle appraisal.
If an indirect application is declined, how long do we have to mail out an adverse action?
30 days.
What 3 options does a member have to purchase a Route 66 warranty?
Out of pocket
Unsecured Loan
Refinance Auto to add
Where do you go in UX to see if a member has Star Protection on their loan?
Click on the loan, go under more, click on insurance, it is displayed in the credit disability box - Coverage Option.
If a member calls in for a payoff, what are some questions you should ask them?
Are you trading the vehicle in?
Do you need a preapproval for an auto loan?
Are you selling the vehicle?
What is the minimum age to apply for a loan with a cosigner?
What are the 5 Indirect loan types?
IN, IU, IR, SP, & P2.
What percentage does life protection cover if the member is 72 years old?
25%
What does YTD interest stand for? And where can you find it in old portico?
Year to Date.
Select the Loan ID - Interest/Charges - Loan Activity Overview box - Second column
If an auto loan pays off with a check, what is something you should check the account for?
If they are set for ACH, the member will need to be contacted to complete an ACH Cancel.