EVgo Rewards
How do I participate in EVgo Rewards program?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
Just log in – it's that simple. Now you can take part in all of the easy ways we currently offer to earn points. Once you've logged in, it takes up to 48 hours for your rewards account to activate and to receive your welcome email.
How long do the points last?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
There is no expiration date for rewards points.
Can any EV charge at these locations?
https://helpcenter.evgo.com/hc/en-us/articles/7455585844119-Pilot-Flying-J-PFJ-Updated-12-26-2024
All CCS-compatible EV models will be able to charge at these locations, along with CHAdeMO models in select markets.
Whats is the Lyft - EVgo Promotion?
https://www.evgo.com/lyft/
EVgo and Lyft are offering a special plan for EV drivers who use the Lyft platform and charge their electric vehicle at EVgo stations. Drivers with Lyft Elite, Platinum, and Gold status can save up to 45% on ride costs over EVgo’s standard Pay As You Go rates. Actual savings vary with time of use, location, and length of charging session.
Payg / Pay as you go:
What is Payg Best For? :
What are the benefits of Payg?:
What are the costs of Payg?:
https://helpcenter.evgo.com/hc/en-us/articles/8927166231063-EVgo-Plans
What is Payg Best For? :
*Pay As You Go: Best for occasional charges
What are the benefits of Payg?:
*No monthly fees
What are the costs of Payg?:
How can I earn points?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
You earn points by fast charging with EVgo (not valid with roaming partners) and by engaging in the additional ways under the 'Earn Points' section above. Click on the various 'Learn More' links above and complete the social media and website actions specified in the pop-ups.
Can you bank the points for as long as you want and redeem a year later?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
Totally! Points can be banked without limitation and rewards can be redeemed at any time.
Are these chargers restricted to only GM models?
https://helpcenter.evgo.com/hc/en-us/articles/7455585844119-Pilot-Flying-J-PFJ-Updated-12-26-2024
No, any CCS-compatible EV can use these stations; it is not exclusive to GM models.
EVgo Plus Plan
What is PLUS Best For? :
What are the benefits of PLUS?:
What are the costs of PLUS?:
https://helpcenter.evgo.com/hc/en-us/articles/8927166231063-EVgo-Plans
What is PLUS Best For? :
Charging 3-5x per month
What are the benefits of PLUS?:
What are the costs of PLUS?:
What can I redeem my points for?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
EVgo Rewards points can be redeemed for a $10 credit at any EVgo charging station. Remember to redeem your credit once you earn 2,000 points
Do I earn points using EVgo Roaming Partner chargers?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
No, points can only be earned from charging at EVgo chargers.
Can a customer initiate a charge through the Pilot Flying J app?
https://helpcenter.evgo.com/hc/en-us/articles/7455585844119-Pilot-Flying-J-PFJ-Updated-12-26-2024
No, but the good news is customers can locate the charger and start a charge in the EVgo app. Note: PFJ prices the pricing for their charging sites which will also show in the app.
Can I be enrolled in both Uber & Lyft promotions?
https://www.evgo.com/lyft/
Yes, you can register for both discounts. The discounts cannot be combined, but you’ll always receive the best discount for a session based on your respective loyalty status with Uber or Lyf
EVgo PLUS MAX
What is Plus MAX Best For? :
What are the benefits of Plus MAX?:
What are the costs of Plus MAX?:
https://helpcenter.evgo.com/hc/en-us/articles/8927166231063-EVgo-Plans
What is Plus MAX Best For? :
Charging 6+ times per month
What are the benefits of Plus MAX?:
What are the costs of Plus MAX?:
Does it cost anything to begin earning points?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
Absolutely not! Joining is 100% free. You can now earn points by charging with EVgo and engaging with EVgo on social media and our website.
Do I need to be enrolled in an EVgo plan to participate? Can I just sign up for the rewards program without doing a plan?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
You will need to be a registered customer in order to accrue and redeem points.
Will these chargers have names just like the rest of the EVgo network?
https://helpcenter.evgo.com/hc/en-us/articles/7455585844119-Pilot-Flying-J-PFJ-Updated-12-26-2024
How much is a Pre Authprization Hold for EVgo plan memebrs?
How much is Pre Authorization Hold for P.P.U. customers?
EVgo plan memebrs: $5
PPU: up to $60
Do I have to enroll or register in individual promotions?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
Once you log in to EVgo Rewards, you're all set – we don't require you to register for individual promotions in order to be eligible. Simply fulfill the requirements of a promotion, and we'll post the points to your account within 24 hours.
How long will it take for points to post to my account?
https://helpcenter.evgo.com/hc/en-us/articles/4408283232535-EVgo-Rewards-Program
You will begin receiving points in your account within 24 hours of completing a promotion.
Will these stations have built-in Tesla connectors?
https://helpcenter.evgo.com/hc/en-us/articles/7455585844119-Pilot-Flying-J-PFJ-Updated-12-26-2024
No, they will not. However, Tesla drivers can use public fast chargers by using their own Tesla-approved adapters.
What is T.O.U. / Time Of Use Pricing?
https://www.evgo.com/lyft/
TOU or kWh pricing charging costs are based on the amount of energy your EV consumes, not the amount of time you spend at the charger. TOU pricing means that costs vary based on when you charge. Electricity costs vary throughout the day, and so does the amount of congestion on the EVgo network
I want to use an EVgo charger, but I have not signed up for a plan – can I still charge at an EVgo station?
While we encourage all EV drivers to sign up for a subscription plan, you can always pay for individual charging sessions with a credit card at the station. Learn more about starting a charging session with a credit card.
If you need support starting a charging session without an EVgo account, you can call the EVgo Charging Crew (available 24/7 at 877-494-3833) to execute a credit card session.
Note that transaction fees apply to all sessions initiated by credit card. You can visit our Pricing Page to view the plans available in your area and sign up for an account.