PATIENT EXPERIENCE
The number grade that is associated with a floor...
Cleanliness Score
How long should you be in a Daily Clean?
What is 11 minutes
Why do we have a housekeeping cart?
As a tool to store all of our cleaning equipment.
What is the Safety Topic of the Week?
Equipment Maintenance and Appearance
What do we do in a patient room?
Sanitize and Disinfect
The best part of your uniform?
What is SMILE
What should be the first thing you do in a DAILY clean?
Gel In
What is a ROVER phone for?
Discharges
What are the safety days accounting for?
Days without safety incidents
How long does it take to do a normal discharge clean?
30 - 35 minutes
Script for communcating with patients
AIDET
When do you clean isolation rooms?
After all the regular rooms have been cleaned so as not to cross-contaminate.
What do we do when dust is too high to reach?
Attach our high duster to our mop.
What is a Caution Wet Floor Sign Used for?
To indicate to the public that work is being done in an area.
The 3rd party company the tracks patient surveys
Press Ganey / HCAHPS
What does the E in AIDET stand for?
Explain
What is Workday?
All in one platform for TMs to use to access pay stubs, hours worked, PTO inquiries and Learning modules.
Why do we wear PPE?
To protect ourselves and a patient from infectious diseases.
When do we use AIDET?
With every patient or guest in a patient room.
US goverment division who tracks HCAHPS
CMS
When do we clean patient rooms?
ALWAYS
What does EVS do?
We are tasked with ensuring we clean and disinfect this facility to care for patients.
Why is safety important?
Everyone's wellbeing.
Why is patient experience important?
It is about how comfortable a patient felt while being admitted at our healthcare facility. It has an impact from a financial perspective and from a reputation aspect.