PEM Guess Who
This manager has worked in seven different hospitals throughout their career.
Juanita
What is the "top box" response that counts towards increasing our HCAHPS score?
Always
GPTW
Great Places to Work
Per Crothall standards, there must be a minimum of two non-verbal cues of clean in the room and two in the bathroom. Name two non-verbal cues of clean.
Tent card, Toilet strip, green water, bathroom mirror sticker, bedside bag
Who slapped Chris Rock at the Oscars?
Will Smith
This manager played in the Little League World Series when they were younger.
Dean
What is the modality in which the HCAHPS survey is provided to patients post-discharge?
Mail-home
HPC
High Profile Cleaning
There are five required documents that must be posted in each unit's porter closets. Name two of the five documents.
Unit's score & goal, duty list, Service Recovery program, HPC steps, E.V.S. acronym
This broadcast journalist and television personality known for breaking barriers for women tragically passed on December 30th.
Barbara Walters
This manager's nickname was "Switchblade" given to them from their college tennis coach.
Maggie
What are the three required patient touches for AM Housekeepers?
AM freshening, HPC, PM freshening
FTO
Flexible Time Off
Huddles, Involvement, & Recognition
(1) My team consistently meets for Team Huddle at our agreed upon time. (2) My manager (direct leader) involves people in decisions that affect their job or work environment. (3) Everyone has an opportunity to get special recognition
Which beloved celebrity couple got married in 2022 after breaking off their previous engagement in 2002?
Ben Affleck & JLo
This manager was on an episode of "What Would You Do?"
Jenna
What is the NRC RTF question that we have risk/incentive dollars tied to?
PI
Positive Impressions
What are two additional (not required) patient touches that have been known to impact HCAHPS results?
Turndown service & Occupied Room Burnishing
Which web-based game became a phenomenon in 2022?
Wordle
This manager has never broken a bone.
Katie
Where can you find a weekly summary of your site's trending opportunities from patient feedback?
Weekly dashboards sent out by Jenna each Friday
HCAHPS
Hospital Consumer Assessment of Healthcare Providers and Systems
What are the four pillars of our Positive Impressions program?
Defining Moments, Expertise, Tailored to Fit, Engagement
Which HMH site saw the largest improvement in their HCAHPS "Room Kept Clean" score from 2021 to 2022?