GAMBLE!
Who uses the Portal?
Consumer, Surrogate, PCA
Where can a Consumer register for the EVV Portal?
EVV/Using EVV
As a Tempus Customer Service Representative, we provide ________ __technical support with top notch customer service.
Tier 1
The system we use as a soft phone.
Dialpad
The intent is to improve the quality of the Medicaid industry and reduce the opportunities for __________.
Fraud
How long from the submitting the Voucher will it take (if its approved) for the user to receive their device?
2 weeks
What is Tempus Unlimited's Phone Number?
Phone: (877) 479-7577
If Consumer/Surrogate/PCA are calling in to verify if New Hire paperwork was received you would transfer them where?
Payroll
This is a view only place where timesheets for the PCA are housed and the consumer/surrogate will go in and approve/deny the shift and submit the timesheet for payment.
UCP or the Portal
The goal of the surrogate:
To EMPOWER the Consumer.
When will the Consumer/PCA receive a Starter Packet?
4 weeks
Where can you find Resources?
Under Navigation
When transferring to a ____ agent, please troubleshoot as much as possible before the transfer and keep a detailed log of all troubleshooting steps already taken.
Tier II
Every time we take a call, we want to ensure we document the call. Where?
Communications
Name the 3 ways for a PCA to take EVV training:
Zoom
In person
Self Paced
When a Consumer calls in and states they received an activation code error on the phone, what do you advise them?
Fill out a warranty form on Pulse X
What form does a Surrogate find to update their phone number?
Surrogate AP Contact Form 07222024_JP
What (2) places can you validate the email on file?
Enrollment and Users
_______ is vital when it comes to validating timesheets that were sent to Tempus, how the time was submitted (sources), how we validate if it was paid out or if they still have time to cancel.
BIT
Name (2) of the (5) groups eligible for Medicaid.
Low-Income
Disabled
Families
Children
Elderly
Name the the three things you can do in the portal.
Nothing.
What is the fax number for the Fiscal Intermediary?
Fiscal Intermediary Fax: (800) 359-2884
If the consumer needs to be email exempt and has not previously applied, direct them to request from their______.
PCM or Personal Care Management Agency
________ is a ‘read only’ tool. You may search the account to verify if a welcome email was sent and if they have an HHAx account.
Users
Consumers will receive communications from ________ ________ ____ with their assigned Start Date.
Tempus Unlimited FI