Waxers
TRUE OR FALSE: Alcohol should be used to clean the beds?
FALSE: Pre-Empt Wipes are the only approved cleaning item to be used on the beds.
What is the request off notice time frame for GSA & Waxers?
GSA - 2 weeks, Waxers - 5 weeks.
TRUE OR FASLE: GSAs dress code includes sneakers of any kind.
FALSE. Sneakers are not an approved dress code item. Only waxers are approved to wear WHITE sneakers.
What is our refund policy?
See signage at front desk.
According to the handbook, how many lates (5 + mins.) are allowed until the employee is subject to a write up or disciplinary action?
THREE
What is White & Orange level retail per ticket amount?
TRUE OR FALSE: The medication form on the guests account must be filled out every visit.
TRUE. This form is to be filled out EVERY visit. The late policy form is filled out once a year.
A guest should be restricted from pre-booking if they have ____ or more no shows in a ____ month period.
3 or more no shows in a 6 month period.
What is the today and now policy?
See corporate policy list for details
According to the handbook, you are allowed one free unexcused call out every ____ months?
THREE months or one per "quarter". All other call outs must be excused by documentation.
Wax should only be applied _(#)_ in facial areas and no more than _(#)__ times on the body.
ONCE in facial areas and no more than THREE times on the body.
TRUE OR FALSE: Guests can get waxed on their period?
TRUE. But they must arrive with a tampon in, we no longer provide them.
What is the GSAs wax pass % goals for 2024's non-promo season and promo season?
12%-15% non promo. 15%-20% promo.
What is the wax pass cancellation policy?
see corporate policies list
What is the dollar amount winnings for the GSA & Waxers monthly bonuses?
$100 & $50
Which product is NOT apart of the 4 step process?
Powder should only be used when needed in areas like brows, underarms, and bikini areas. Legs and arms are almost never needed. Powder should be applied to a cotton round, not directly on skin. Too much powder can cause hair to break.
TRUE OR FALSE: Waxers should refrain from using the front desk computer and will not go behind the desk for any reason other than walking their guest out.
TRUE: See details in the corporate policies list found on franconnect.
TRUE OR FALSE: Wax Pass Contracts are needed for ALL guests?
FALSE: Only guests who sign up on payment plan. Guest who pay in full do not need to sign contracts.
What is retention and why is it important?
# of guests (new vs repeat) that have we retained and came back for a visit within 60 days with either the same waxer or different waxers. Retention is pivotal in growing the business as a whole and the waxers individual book.
What are the main selling points of EWC products that set us apart?
Cruelty free/Peta-approved, Paraben Free, Clinically tested, Ph balanced.
What is the goal for % of services on a wax pass?
60%
TRUE OR FALSE: Waxers should help with cash flow by cashing in as many tips as possible at the end of their shift so there is enough small change in the drawers.
TRUE!
FTG and STG qualify for what THREE wax pass options?
but 9 get 3, buy 3 get 1, yearly 13 months
What is the main benefit of having the wax pass contract signed?
Helps fight charge back disputes.
What is the rule for Black Out Dates?
You can not take off during these busy times and if you need to, you must find coverage. Call outs during this time are a write-up.