POLICIES & PROCEDURES
HOW LONG IS EWC'S GRACE PERIOD FOR LATE GUESTS?
9- MINUTES
WHAT IS OUR RETAIL CONVERSION GOAL?
10%
HOW MANY NO'S SHOULD YOU GET BEFORE MOVING ON FROM A WAX PASS PITCH TO A GUEST?
3
HOW MANY WAX SPECIALISTS DO WE HAVE?
13
WHAT IS THE MINIMUM REQUIRED RETAIL CONVERSION WAX SPECIALISTS MUST MAINTAIN?
10% (1 OUT OF EVERY 10 GUETS)
HOW MANY MINUTES AFTER YOUR SHIFT START TIME, ARE YOU CONSIDERED LATE?
1 MINUTE
WHY IS OUR SLOW PRODUCT LINE CALLED "SLOW"?
BECAUSE IT CONTAINS INGREDIENTS THAT HELP TO SLOW THE REGROWTH OF HAIR.
(NARCISSUS BULB EXTRACT)
WHAT IS A GHOST PASS?
BONUS POINTS: HOW DO THEY HAPPEN? (100PTS)
A PASS THAT WAS SOLD TO A GUEST WITHOUT A PAYMENT COLLECTED.
BONUS: WHEN A GSA OPENS THE POS TO CREATE AN INVOICE, CLOSES IT, AND OPENS A SECOND ONE INSTEAD OF USING THE FIRST INVOICE CREATED.
WHEN A GUEST IS LATE, WHAT IS THE MAXIMUM AMOUNT OF MINUTES A WSA CAN GO INTO THEIR NEXT RESERVATION?
6 MINUTES
WHAT DOES SPT STAND FOR?
BONUS: HOW DO WE CALCULATE IT? (100PTS)
SERVICES PER TICKET
BONUS: SERVICES ÷ GUESTS
WHAT IS THE MINIMUM NOTICE NEEDED FOR TIME OFF REQUESTS?
2 weeks
WHAT DOES NON COMEDOGENIC MEAN?
IT DOESN'T CLOG YOUR PORES
WHEN ARE YOU SUPPOSED TO STAND FOR GUESTS?
AT CHECK IN AND CHECK OUT
WHEN IS THE ONLY TIME A WSA CAN LEAVE A GUEST ALONE IN THE SUITE?
WHEN GOING TO TELL THE FRONT DESK YOU NEED MORE TIME
WHAT IS OUR CENTER ADJUSTED SALES GOAL FOR FEBRUARY?
$115,050.00
WE ARE CURRENTLY AT:$42,792.88
WE HAVE: $72,257.12 TO GO
WHAT MUST GUESTS DO IN ORDER TO RECEIVE A WAX PASS REFUND IN THE FORM OF THEIR ORIGINAL PAYMENT?
CANCEL WITHIN 30 DAYS OF PURCHASE
TRUE OR FALSE: OUR EWC BRAND TWEEZERS CAN BE SENT OUT TO BE SHARPENED FOR FREE WHEN THEY BECOME DULL?
TRUE
WHAT IS OUR PHONE NUMBER?
(714) 893-4600
HOW LONG DOES IT TAKE AN ORANGE LEVEL WAXER TO COMPLETE:
BRAZIZIAN, UNDERAMS, AND FULL FACE
45 MINUTES
WHAT IS OUR RETAIL $ SALES GOAL FOR FEBRUARY?
$5,000
WE ARE CURRENTLY AT: $2,021.66
TRUE OR FALSE: ALL WAX SPECIALISTS CLOSING, MUST WAIT UNTIL EVERYONE IS FINISHED TO LEAVE
FALSE! THE LAST WSA TO FINISH CLEANING STAYS WITH THE GSA SO THAT THERE IS A MINIMUM OF 2 PEOPLE LEAVING AT THE END OF THE NIGHT.
NO ONE IS ALLOWED TO LEAVE ALONE
HOW MUCH ARE THE NEW INGROWN HAIR BRIGHTENING WIPES WITH TAX?
$37.17
WHAT SERVICES ARE INCLUDED IN OUR FIRST TIME FREE DISCOUNT?
BIKINI LINE, UNDERARMS, NOSE, EARS, BROWS, UPPER MID OR LOWER BACK
WHAT SERVICES ARE INCLUDED IN FULL FACE?
Includes the hairline, eyebrows, nose, sideburns, cheeks, upper lip, lower lip, chin and front of the neck.
WHAT IS OUR CURRENT WAX PASS CONVERSION?
6% :(