GUEST EXPERIENCE
KNOWLEDGE
KNOWLEDGE
What are the two ways guest can earn points?
- Pre-booking ($1)
- Referrals ($10)
How did European Wax Center gets its name?
Wax made in Europe.
What is the key ingredient in the EWC slow line?
Narcissus bulb extract
What all services are included in the ”full face” service?
- hairline - eyebrows - sideburn - cheeks - nose - upper lip - lower lip - chin - neck
Name the 8 services FTG can choose from a complementary service.
- Eyebrow - Bikini Line
- Nose - Lower Back
- Ear - Mid Back
- Underarm - Upper Back
What year was EWC Casa Linda opened?
2016
What chemical exfoliant is in the ingrown hair serum?
Glycolic acid
What is the cost of an “ultimate eyebrow service”?
$39.60
What are the rules for the EWC touchup policy?
Within the 5 days of their original reservation w/ same wax specialist.
Name the 4 EWC core values.
- We do the right thing.
- We delight our guest.
- We care about each other.
- We have fun while being awesome.
What ingredient in the serum kills bacteria?
Tea Tree Oil
What is the application process for a guest who wants to achieve a “natural” look w/ a brow tint?
Apply tint with a mascara wand
A guest arrives 10 minutes late for their reservation and every waxer is currently solid books. How do you handle the guest?
- Offer guest to hand out and wait for someone to no-show/ finish early.
- Book @ sister location. (Our franchise)
Why is our unique comfort wax suitable for ALL skin types?
Our comfort wax is alcohol-free, hard wax that doesn’t adhere to the skin.
Activated charcoal
What should guest avoid for 2 hours after a brow tint?
cleansing and wetting the eyebrow area.
Name the 2 medications guest can NOT wax on + how long they need to be off for?
Retinol - 7 days
Accutane - 6 months
Name the 5 locations in our franchise in the order that they opened (oldest>newest).
1. Old Town
2. Preston R
3. Addison
4. Plano
5. Casa Linda
Name the 2 fruit enzymes that the face and body gel contain + what type of exfoliation does this product give you?
Papaya + pineapple
chemical exfoliantion
What should guest avoid for 24 hours after a brow tint?
Chlorine + saltwater.
Direct / prolonged sun exposure.