Products
The 4th step for all body services.
What is ingrown hair serum?
The name of the person who hired me.
Who is Emily?
The touch up policy.
What is guests can receive a touch-up on any area serviced within 5 calendar days from the initial service date?
The script for confirming the service & asking for an add on.
What is "I see you’re doing your (Bikini Brazilian) today did you want to add a (stomach strip) to that? It is only ($11) and it doesn’t take any extra time.”
The wax passes that do not expire.
What are the Buy 9 Get 3 Free, Buy 9 Get 2 Free, Buy 6 Get 1 Free, and Student/Military Buy 3 Get 1 Free?
The ingredient in the Slow line that slows & thins hair regrowth.
What is narcissus bulb extract?
The names of all the EWC locations that Will owns.
What is Oro Valley, Speedway, Park Place, Pacific Beach, Santee, and Plainview?
The late policy for guests.
What is if a guest is more than 9 minutes late for their reservation, at the 10-minute mark, they will be marked as a no-show, and we may have to reschedule all or part of the guest’s services?
The first time guest script for step 1.
What is "The first step is our prewax cleanser. This is going to remove any makeup, oil, or lotion that will prevent the quality of your wax from taking place."
The wax passes that do expire.
The 12 month unlimited, 13 month unlimited, and the New Guest Buy 3 Get 1 Free?
The active ingredients in the Get Smooth line.
What are PHA (cream, wash, polish), salicylic acid (wash), lactic & glycolic acids (cream).
The names of Will & Christine's 3 kids.
Who are Simon, Bella, and Ava?
The responding to guests arrival policy.
What is when a guest arrives and the wax specialist is notified, the wax specialist should greet the guest and take them back within 3 minutes of their reservation & let the GSA know if they are running later than 3 minutes?
The first time guest script for step 2.
What is "The second step is our pre-wax oil. This will create a protective barrier between your skin and the wax and make sure the wax only adheres to your hair and not to your skin."
The definition of wax pass conversion.
What is the percentage of guests that purchase a wax pass during any given time period?
The number one reason why the face & body exfoliating gel is returned.
What is guests attempting to use it on wet skin in the shower?
The name of the manager who was at Pacific Beach before me.
Who is Bridget Oxford?
The no show policy.
What is if a guest No Shows more than 3 times in a 6-month period, they will be placed on a walk-in only basis?
The first thing you say to a guest you haven't seen before.
What is "[Guest’s Name]. Hi, I’m [Your Name] and I’m going to be your Wax Specialist, right this way."
The wax passes that are available to first & second time guests.
What are the Buy 9 Get 3 Free, 13 months unlimited, and the New Guest Buy 3 Get 1 Free?
The 2 products that have most recently been discontinued.
What are the fragrance free body wash & the calming ingrown hair serum?
The names of all the businesses that are part of Empowering.
What are Spenga, Om, and European Wax Center?
The proper work ethics policy.
What is there should be no reference of another company, or another associate, having poor customer service, unclean facilities or using recycled wax? In addition, there should be no mention of inexperienced wax specialists, bad waxing techniques or bad attitudes.
The 2 things you have to make a recommendation for in the wax suite & in the lobby.
What are products & frequency?
The requirements for a wax pass to be split up into a payment plan.
What are it cannot be a student pass and it must be $150 or more?