Services
How long should hair be for the best wax results?
About ¼ inch (the length of a grain of rice).
Creating consistency and loyalty, we should always mention this pass option.
Wax Pass
What layer of the skin does waxing remove hair from?
The epidermis (removes hair from the follicle just below the surface).
Aloe is commonly used in our products because it provides this benefit.
Soothing and hydrating the skin
What country is credited with popularizing modern body waxing?
Egypt (dating back to Cleopatra’s era).
What is the recommended time between waxing services?
3–4 weeks.
What’s the proper greeting when a guest walks in?
Smile, greet them warmly, and acknowledge them right away.
What’s the natural growth cycle of hair called?
The hair growth cycle (anagen, catagen, telogen).
Which product should a guest use daily to exfoliate?
Body polish/scrub
How many square inches of hair does the average waxer remove in a day?
Around 100–200 square inches.
The best time to talk about products is during this part of the service.
The service itself (in-suite)
If a guest is nervous about their first wax, what’s one way you can help ease their nerves?
Explain the process, reassure them it’s quick, and highlight aftercare.
Which direction should you apply wax vs. remove wax?
Apply with the direction of hair growth, remove against it.
Our exfoliating body polish contains this natural exfoliant.
Hydrogenated vegetable beads
What’s the most popular waxing service across centers nationwide?
Bikini/Brazilian.
What’s one benefit of hard wax vs. soft wax?
Hard wax sticks to hair, not skin—less painful and better for sensitive areas.
What’s one benefit of rebooking a guest before they leave?
Helps them stay on a consistent waxing schedule and improves retention.
What’s the difference between terminal and vellus hair?
Terminal: thick, coarse, pigmented hair (brows, underarms, bikini). Vellus: fine, soft, barely pigmented hair (peach fuzz).
Why is it important to educate every guest about post-wax care products?
Prevents irritation, prolongs results, and improves skin health.
How long has waxing been practiced as a form of hair removal?
Over 5,000 years.
If a guest is on certain medications (like Accutane), why might waxing not be safe?
These medications thin the skin, increasing the risk of lifting, irritation, or injury.
What’s a technique to handle a guest complaint while maintaining professionalism?
Listen actively, empathize, apologize, and offer a solution.
Why does consistent waxing lead to finer, sparser hair growth over time?
It weakens the follicle, causing hair to grow back thinner and slower.
Which key ingredient in our ingrown hair serum helps with exfoliation?
Salicylic acid (or glycolic acid depending on product line)
What’s the Guinness World Record for the fastest full leg wax?
Just under 3 minutes.