Wax Pass Basics
This is the main benefit of wax passes for guests
What is saving money?
This step happens before you begin waxing
What is the consultation?
A guest says, "I'm nervous, this is my first time"
What is "That's completely normal. I'll walk you through everything and make sure you're comfortable"?
This should be recommended at the end of every service
What is rebooking?
This must be worn for every service
What are gloves?
Prepaid wax passes help guests stay on this recommended schedule
What is a 4 week waxing schedule?
You should always ask about these before waxing
What are medications or skin conditions?
A guest says "That wasn't as bad as I expected."
Most body waxing services are recommended at this frequency
What is every 3 to 4 weeks?
You should never do this with a wax stick
What is double dip?
These are the four categories of wax passes we offer
What is an unlimited pass, a student/military pass, a B6G1 pass, and a B9G2/B9G3 pass?
This helps first time guests feel comfortable and safe
What is explaining the 4 step process?
A guest says "I don't know when I'll be back."
What is "Most guests come back every 3 to 4 weeks to maintain their results. We can schedule now and adjust if needed"?
Rebooking helps guests maintain these results
What is smooth skin?
This must be cleaned between every guest
What is the wax suite?
Wax passes help increase this important metric
What is guest retention?
The is the first thing you do when entering the lobby
What is greet the guest and introduce yourself?
A guest says "I'll think about the Wax Pass."
What is "Awesome! It is a great way to stay consistent and save money. What is holding you back"?
Most facial waxing services are recommended at this frequency
What is every 2 to 3 weeks?
A guest is getting an brazilian, lower leg, and eyebrow service, this is the order we will complete the services
What is eyebrow, then brazilian, and then lower leg?
Guests who have a wax pass are more likely to do these three things after their service
What is rebook, purchase products, and leave gratuity?
This builds trust and improves the guest experience
What is communication and active listening?
A guest says "The last person I saw never explained that".
What is "I am happy to help and explain, my goal is to make sure you feel comfortable and confident every visit"?
This phrase assumes the guest is coming back
What is "Let's get your next visit scheduled"?
This is the script for the 4 step process for a first time guest getting a brazilian
What is "The first step is our pre wax cleanser. This is going to remove any makeup, oil or lotion that will prevent the quality of your wax from taking place. The second step is our pre wax oil. This will create a protective barrier between your skin and the wax and make sure the wax only adheres to your hair and not to your skin. The third step is removing the hair with our exclusive comfort wax. It is specifically designed to adhere to the hair and not the skin, providing a more comfortable experience. We are the only ones in the world that have this wax. The fourth step is our ingrown hair serum. We use this product to treat and prevent ingrown hairs, bumps, and breakouts. You will definitely want to use it every day to maintain smooth skin"?