What is OB?
What is EBM
Evidence-based management
Personal characteristics that are easily observable and objective and can be obtained from personnel records
What are surface-level diversity characteristics
The tendency to seek out information that reaffirms past choices and to discount information that contradicts past judgments
What is confirmation bias
Feelings that tend to be longer-lived and less intense than emotions and that lack a contextual stimulus
What is mood
The dark triad
What is machiavellianism, narcissism, and psychopathy
Discretionary behavior not part of an employees' job role
What is organizational citizenship behavior (or OCB)
Artificial barrier that prevents females from promotion
What is glass ceiling
An attempt to explain the ways we judge people differently, depending on the meaning we attribute to a behavior, such as determining whether an individual’s behavior is internally or externally caused
What is attribution theory
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
What is emotional labor
A personality tests that taps 4 characteristics and classifies people into 1 of 16 personality types
What is Myers-Briggs (or MBTI)
Name 4 topics in OB
Leadership, Motivation, Teams/Group Behavior, Attitudes, Perceptions, Emotions/Moods, Personality, Performance at Work, Positive Psychology, Organizational Culture, Stress Management
The degree to which we agree internally with the generally negative stereotyped perception of our groups
What is stereotype threat
The tendency to choose to interpret what one sees based on one’s interests, background, experience, and attitudes.
Example: I own a Jeep, now I notice Jeeps all the time and thinks everybody has a Jeep
What is selective perception
Name 3 out of the 6 universal emotions that researchers all agree on
What are anger, fear, sadness, happiness, disgust, surprise
OCEAN (or CANOE)
What is openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism (or emotional stability)
Examples of this behavior include being absent, showing up late, turnover intentions
What is counterproductive work behavior (or CWB)
Name a movie about racial discrimination
13th, Get Out, Remember the Titans, Greenbook, etc.
A situation in which a person inaccurately perceives a second person and the resulting expectations cause the second person to behave in ways consistent with the original perception
What is self-fulfilling prophecy (or Pygmalion effect)
Individual differences in the strength with which individuals experience their emotions
What is affective intensity
The best personality predictor of job performance
What is conscientiousness
I interview someone who has an Ohio State pin and pen. I do not like Ohio State. I have a general negative impression about this individual based on this single characteristic.
What is Horns Effect
Name this component of EL. Your mother-in-law buys you a really ugly piece of clothing to wear to your birthday party. Instead of showing emotions of disgust, you smile and act excited and tell her you love it.
What are displayed emotions
Bottom-line conclusions individuals have about their capabilities, competence, and worth as a person
What is core self-evaluations (or CSEs)