Intro to Communication
The verbal and nonverbal interaction
between two (or sometimes more than two) interdependent people
Interpersonal communication
Socially constructed attitudes, values, and beliefs
culture
The extent to which you know yourself
self-awareness
Connotation
Receiving, understanding, remembering, evaluating, responding
five-stage model of listening
The responses or reactions of a receiver to a sender's message
Feedback
Emphasis on personal autonomy, self-expression, and individual achievements are highly valued
Individualistic Cultures
Information that you know about yourself but is hidden from others
Hidden self
The style of communication in which individuals express their thoughts, feelings, and needs openly and honestly while respecting others.
assertive
Someone is in a conversation but is preoccupied with their own thoughts, such as worrying about an upcoming deadline at work or personal issues
mental distraction as a barrier to listening
Interactions that occur in real-time, where participants engage simultaneously
Synchronous
How individuals adjust their communication styles to accommodate others in conversation
Communication Accommodation Theory
Perception
"Chairman" or "lady doctor"
sexist language
active, critical, empathetic, polite
listening styles
Medium through which a message is transmitted from the sender to the receiver
Channel
Nonverbal gestures that have a specific, agreed-upon meaning within a particular culture or context (hint: charades)
Emblems
The tendency for the first information we receive about a person or situation to have a significant impact on our overall impression and interpretation
Primacy
The failure to differentiate or recognize individual differences within a group, often leading to stereotypes or generalizations
Indiscrimination
The ability to recognize, understand, manage, and effectively use one’s own emotions and the emotions of others
Emotional Intelligence
the experience of multiple emotions simultaneously or in quick succession, resulting in complex emotional states
Blended Emotions
Acknowledging your responsibility
effective excuse
The part of conversation that enhances emotional connection and convey feelings effectively
expressivity
The study of touch and how it influences communication and interaction
Haptics
Emotions are a result of an individual's evaluation (or appraisal) of a situation or event
Appraisal theory of emotions