Chapter #1 Managing and Performing
1) According to Mintzberg, managers averaged ____ written and _____ verbal contacts per day.
What is 36;16
29) Buying a house can be described as which of these?
Nonprogrammed Decision
44) Who is known as the father of scientific management?
What is "Frederick Taylor"
2) Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time
What is "With Others"
19) Which of the following describes the action or process of thinking through possible options and selecting one?
What is "Decision Making"
38) As contributions to the early development of management, the idea of written laws and commands comes from the
What is "Babylonian king Hammurabi."
3) The interactive nature of management means that most management work is ________
What is "Conversational"
26) ______ is the ability to recognize, understand, pay attention to, and manage one’s own emotions and the emotions of others.
What is "Emotional Intelligence"
41) The Romans’ contribution to management was
What is "the idea of incentives."
4) Amani is the newly hired manager at MyCoffee, a global coffee roasting company. As part of her responsibilities, Amani often gives interviews to media outlets and speeches to community organizations. Amani is playing the role of a _______
Spokesperson
22) Which system is logical, analytical, deliberate, and methodical?
Reflective
36) Which of the following was the first urban-based civilization and contained the genesis of management?
What is "Sumer"
6) According to Mintzberg, which of the following are informational roles?
What is "Disseminator, monitor, and spokesperson."
31) Which of the following represents the first step in the decision making process?
What is "Recognize that a decision needs to be made."
43) Which of these were Adam Smith’s major contributions to management thought?
What is "Specialization and division of labor"