What You Say
Do You Boo
100

Using Silence

Open Ended Questions

Focusing

Formulating a Plan 

What is Therapeutic Communication Techniques

100

Nurse and client become acquainted. 

Creating an environment to establish rapport and trust

What is the Orientation  Phase 

100
The Psychiatrist, Psychiatric nurse, social worker, clinical psychologist, recreational therapist, art therapist. 

What is members of the multidisciplinary team.

200

A powerful communication tool

What is touch 

200

Evaluates goals 

Ensures therapeutic closure 

What is termination phase

200
Manipulating of the environment in an effort to create behavioral changes and improve the psychological heath and function of the client. 

What is Milieu Therapy (or a therapeutic community)? 

300

Giving Advice

Asking Why? 

Probing

Giving Reassurance 

What is Non-Therapeutic Communication 

300

Promoting client change 

Maintaining trust and rapport

Continuously evaluating progress toward goal attainment. 

What is The Working Phrase? 


400

Nonverbal behaviors designated as  facilitative skills for attentive listening. 

HINT(acronym)

What is  SOLER

S-sitting quietly

O-observe an open posture

L- lean forward toward client

E- Establish eye contact

R-relax 

400
The nurse's behavioral and emotional responses in which the nurse transfers feelings (often unconscious) about past experiences or people onto the client.  

What is Counter-transference? 

500

Evidence-based patient-centered style of communication. 

What is Motivational interviewing.


500
The client unconsciously displaces (or transfers) to the nurse feelings formed toward a person from his or her past. 

What is Transference? 

500

The nurse supports the client to learn adaptive coping, interaction, and relationship skills that can be generalized to other aspects of his or her life.

What is "The goal of Therapeutic Milieu"