Chapter 4 (Language)
What are the three As of language?
Ambiguous, Abritrary, Abstract
Type of nonverbal communication based on touch.
What is haptics?
What fraction of what you hear do you forget?
2/3rds of communication.
Help define the emotional meaning of situations.
What are framing rules?
Changing your language to avoid conflict and take ownership of one's feelings
What is “I” vs “you” language?
Personal objects we use to announce our identities and heritage and to personal our environments.
What are artifacts?
What are three external obstacles to listening?
Language that seems to express emotions but does not actually describe what a person is feeling.
What is counterfeit emotional language?
Communicating with someone based on only one label that represents them
What is totalizing?
Describes the TikTok we watched using emojis and different vocal reactions.
What is paralanguage?
Name 3 of the 6 forms of non-listening.
Pseudolistening
Monopolizing
Selective listening
Defensive listening
Ambushing
Literal listening
What are 4 reasons people don't communicate their emotions?
Vulnerability
Social expectations
Protecting others
Social/professional roles
Concept that assumes we cannot perceive or think about things if we don't have names for them
What is linguistic determinism?
What are two differences between nonverbal communication and verbal communication?
Nonverbal communication is more believable and continuous.
What are the 6 steps to the listening process?
1) Mindfulness
2) Physically receiving messages
3) Selecting and organizing material
4) Interpreting communication
5) Responding
6) Remembering
Explains how subjective perceptions shape what external phenomena mean to us.
Perceptual view of emotions (also called appraisal theory)