Verbal and Nonverbal behaviors such as nodding and making comments.
What are Back-Channel Cues
100
Fear or anxiety associated with interaction, which keeps someone from being able to communicate cooperatively.
What is Communication Apprehension
100
______ accent or illustrate verbal messages.
What are Illustrators
100
______ is the process that occurs when people perceive that they have incompatible goals or that someone is interfering in their ability to achieve their objectives.
What is Conflict
100
The exchange of spoken or written language with others during interactions.
What is Verbal Communication
200
__________ post messages designed solely to annoy others.
What are Provocateurs
200
The actions that we perform with language are called ______.
What are Speech Acts
200
______ is the ability to influence or control other people or events.
What is Power
200
_______ includes material things such as money, property, and food.
What is Resource Currency
200
_______ listeners want brief, to-the-point, and accurate messages from others - information they can use to make decisions or initiate courses of action.
What are Action-Oriented Listeners
300
______ is taking in only those bits and pieces of information that are immediately salient during an interpersonal encounter and dismissing the rest.
What is Selective Listening
300
Words and phrases that have unique meanings to them.
What are Personal Idioms
300
The physical features of our surroundings.
What is Environment
300
During ______ both parties change their goals to make them compatible.
What is Compromise
300
People engage in ______ attend to what others say solely to find an opportunity to attack their conversational partners.
What is Aggressive Listening
400
_______ prefer to be intellectually challenged by the messages they receive during interpersonal encounters and enjoy receiving complex and provocative information.
What are Content-Oriented Listeners
400
Additional understandings of a word's meaning based on the situation and the knowledge we and our communication partners share.
What is Connotative Meaning
400
______ refers to the interpersonal behaviors we use to exert power and influence over others.
What is Dominance
400
People agreeing to change the basic rules of understanding that govern their relationship to prevent further conflict.
What is Structural Improvement
400
______ touch derives from social norms and expectations.
What is Social-Polite Touch
500
Another name for the five common purposes for listening.
What are Listening Functions
500
_________ define word meaning: they tell us which words represent which objects.
What are Constitutive Rules
500
Verbal and Nonverbal behaviors that convey contradictory meanings
What are Mixed Messages
500
Arguments in which one partner in a relationship demands that his or her goals be met, and the other partner responds by withdrawing from the encounter.
What is Demand-Withdraw Pattern
500
Touching gestures often unconsciously made that serve a psychological or physical purpose.