Supply Chain Management
This includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.
What is materials management?
This form of CRM supports back-office operations and strategic analysis.
What is Analytical CRM?
These tools provide connectivity between two or more software applications.
What is middleware?
These include common supply chain management metrics.
What are back order, inventory cycle time, customer order cycle time, inventory turnover?
The integrated supply chain focuses on these three primary areas.
What are planning and control supply chain integration, information integration, and business process integration?
This is the purchasing of goods and services to meet the needs of the supply chain.
What is Procurement?
The act of selling additional products or services to an existing customer.
What is Cross-selling?
These track employee information including payroll, benefits, compensation, and performance assessment.
What are Human Resources ERP components?
These are marketing metrics found in a CRM.
What are number of marketing campaigns, revenue generated by marketing campaign, and customer retention rate?
These are components of an extended CRM.
What are supplier relationship management, partner relationship management, and employee relationship management?
This occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
What is the bullwhip effect?
Supports traditional transactional processing.
What is Operational CRM?
These handle the various aspects of production planning.
What is Production and Materials management ERP components?
These are sales operational CRM technologies.
These are components of an extended ERP system.
What are BI, CRM, SCM, and eBusiness?
Information flows in this direction in the supply chain.
What is downstream?
These are included in marketing Operational CRM technology.
What are List generators, campaign management, cross selling, and upselling?
Performing a normal business process on the internet, will feature the addition of this letter to the start of that processes name.
What is the letter, "E?"
These are core components of ERP.
What are accounting and finance, production materials and management, human resources.
These are primary business benefits of ERP.
Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
This Supply Chain integration has a high level of Operational Impact.
What is Business Process Integration?
This divides a market into categories that share similar attributs such as age, location, and gender.
What is customer segmentation?
What is Business Intelligence?
These are examples of Operational CRM technology.
What are a contact center, web-based self-service, and call scripting?
These would be considered Tier 1 Enterprise ERP vendors.
What are Microsoft, Oracle, and SAP?