Leadership Basics (Ch. 11)
This term refers to influencing others to achieve goals and provide direction.
What is leadership?
This term describes shared values, beliefs, and norms in an organization.
What is organizational culture?
The number of employees reporting directly to a manager.
What is span of control?
Planned, intentional efforts to alter processes or behavior.
What is planned change?
This leadership theory focuses on the quality of the relationship between a leader and each follower.
What is Leader–Member Exchange (LMX)?
This leadership behavior involves setting clear expectations and rewarding employees when those expectations are met.
What is transactional leadership?
These are the visible elements of culture that can be seen, heard, or felt.
What are artifacts?
This principle states employees should report to only one supervisor.
What is unity of command?
A person who promotes and enables change within an organization.
What is a change agent?
This concept refers to goals that can only be achieved through group effort rather than individual work.
What are superordinate goals?
This type of leadership combines both transactional and transformational approaches.
What is the full range of leadership?
Differences in beliefs, values, and attitudes represent this type of diversity.
What is deep-level diversity?
This structure groups employees by specialty, such as HR or Finance.
What is a functional structure?
The first step in Kotter’s model of change.
What is creating a sense of urgency?
This leadership approach focuses on leaders being self-aware and acting consistently with their values.
What is authentic leadership?
This concept explains why people often perform at the level leaders expect of them.
What is the Pygmalion effect?
This type of organizational rite helps employees learn and internalize company norms and values.
What are rites of passage?
This describes how much decision-making authority is concentrated at the top of an organization.
What is centralization?
This change analysis compares driving and resisting forces.
What is force field analysis?
An organization with no formal boundaries between units or roles.
What is a boundaryless organization?
This transformational behavior challenges employees to rethink assumptions.
What is intellectual stimulation?
A manager recognizes group differences but avoids applying assumptions uniformly to individuals.
What is diversity awareness?
This structure outsources noncore components to reduce overhead.
What is a modular structure?
In Bridges’ model, this stage occurs between endings and new beginnings.
What is the neutral zone?
Change that focuses on identifying what already works well.
What is appreciative inquiry?