Professional Communication
What is workplace communication?
Communication exchanges that occur among those in the workplace within an organization that are working towards accomplishing company goals and objectives
What is small group communication?
3+ people working together on a mutual task where a goal is to accomplish the task together; task oriented, goal directed
What is listening vs hearing?
Listening - an active process of receiving and understanding messages
Hearing - when sound waves are received by the ear and brain
What is the class definition of communication?
What are the four types of schemas
Prototypes, Stereotypes, Interpersonal Constructs, and Scripts
What are the different forms of communication channels found in workplace communication?
face-to-face, written communication, mediated communication, and mass communication
Features of small group communication
Minimum of 3 members, maximum of 15 members, interdependence, group task, norms, identity, group talk, problem-solving talk, decision-making talk
What is new media theory?
Describes the unique, customized communication styles of today
The credibility and ethical appeal of a presentation or paper
What is pathos?
When your communication involves passion or emotion
"When coworkers experience feelings of openness, trust, and support interacting with each other, verbally and nonverbally" is the definition of...
Name an advantage and a disadvantage of small group communication
Advantages - access to resources from members, diversity of opinions from group members, encourages creativity and brainstorming
Disadvantages - not everyone likes group work (grouphate), coordination of tasks for members (social loafing), misbehavior by members (slackers)
Human communication facilitated by a wide range of new media technologies
What is logos?
The logic, structure, evidence, and support for your argument
What are the five steps in Monroe's Motivated Sequence?
Attention, Need, Satisfaction, Visualization, and Action
What are the 3 levels of workplace culture
Artifacts, Values, and Assumptions
Name the 5 group conflict styles
Avoiding, dominating, compromising, obliging, and integrating
What does HURIER stand for?
Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding
What is the main difference between informative and persuasive presentations?
The speakers intent
What is the triangle of meaning?
First point - the symbol
Second point - the thoughts about the symbol
Third point - the actual object
What is the difference between positive and negative face?
Positive Face - when one desires to be liked, respected, accepted, and appreciated by others
Negative Face - when one desires freedom from actions and impositions, and makes their own decisions without being forced by others
Name the 4 types of conflict that occur in small groups
Substantive, affective, procedural, inequity
What is the theory of self-presentation?
Everyday settings are viewed as a stage, and people are considered actors who use performances to make an impression on an audience
What are the differences between verbal and nonverbal communication?
Verbal communication is a digital code that uses symbols as representation of messages. Nonverbal communication is an analog code that represents things through likeness or similarity
What is the definition of cultural competence?
The level of knowledge a person has about others who differ in some way in comparison to self