Quality Management
True or False: Before a dimension of quality can be made operationally useful, it must be in an unmeasurable form.
False
This is a systematic approach to improving a process.
Process improvement.
This step in the control process includes characteristics that can be counted.
Measure
What is a flexible system that uses considerably fewer resources than a traditional system?
Lean operation
What is the current #2 Country song according to Billboard as of yesterday?
I Had Some Help by Post Malone and Morgan Wallen
What are the 4 costs of quality?
Appraisal costs, prevention costs, internal failure costs, and external failure costs.
This is the process of ID'ing other organizations that are best at some facet of your operations and learning how to improve from them.
Benchmarking
This step in the control process includes sufficient detail about what is to be controlled.
Define
What is a highly coordinated activity that delivers goods and/or services when they are needed?
Just in time production (JIT)
Statistical Process Control's main purpose is this.
Alert when corrective action is needed.
This is a tool that is used to assess service quality.
SERVQUAL
In addition to correcting substandard work, employees have an ethical obligation to ________ the quality problem as well.
Report
This step in the control process includes a standard that can be used to evaluate the measurements.
Compare
True or False?
Managers considering an operations strategy reflecting the lean philosophy of operations should recognize that lean may leave their company vulnerable to supply chain disruptions.
True
Daily Double
What is the best class you've ever had at Louisiana Tech?
Daily Double
Tell me an interesting fact about yourself. If I find it really interesting, you get the points.
This is a tool that uses time-ordered values of a sample statistic to help detect the presence of correctable causes of variation in a process.
Control Chart
This step in the control process includes adjustments when a process is found to be out of control.
Correct
In the lean philosophy, the ideal lot size is what?
One
Once again, I suck. I didn't make a new question. You...
gain 1000 points. Say what???
To minimize the cost of fixing quality problems, it is best to find and fix the problem during which phase?
The design phase
What is the intended purpose of the Control phase of DMAIC?
Ensure improvements are sustained.
This step in the process includes a definition of out of control.
Evaluate
Who sang the song, OPP?
Naughty by Nature
Lost production time, scrap and rework are examples of this type of cost of quality.
Internal failure costs.