Star Rating System
Hotels have to meet minimum standards in THREE areas in order to qualify for a Star Rating in Canada.
What are the three areas?
Courtesy
Interior
Exterior
What is a ‘Partner Hotel’?
An affiliated Hotel that is used in the event of overbooking
Name 4 types of seating arrangements style.
Boardroom Style
U shaped Style
Classroom Style
Theatre Style
If a guest is screaming after you, what should you do ?
Stay cool as a cucumber !
In 2019 who were the best two football players in the world ?
Lionel Messi and Christiano Ronaldo
Name 3 things a hotel MUST HAVE in order to get a One Star rating.
Reception Service
Extended Breakfast
100% of the rooms with Shower WC or Bath WC
guest arrives for check-in but you notice that the hotel has overbooked and now there is no room available for them.
What should you do?
Apologize
Book them into a Partner Hotel and explain this to them
Offer them a Complimentary Wine or Fruit Basket and a transfer to the new Hotel
What is the most famous dish in Mexico?
Tacos
What is an ‘itemized bill’?
An Invoice with individual items listed.
If you hear a fire alarm in the hotel, what’s the first thing you should do?
Leave the building
Name 4 things a hotel MUST HAVE in order to receive a FIVE star rating.
Multilingual Staff
Doorman & Valet Parking Service
Concierge & Bell Boy
Personalized greeting
To talk more loudly is to _____ up.
Complete the blank.
Speak
What is the national dish of Quebec?
Poutine
What is a ‘Corporate Guest’?
A Company Guest (A guest from a Company/Business) and the bill will be settled by this Company/Business.
What is a 'fire drill' ?
A practice of the emergency procedures to be used in case of fire.
Some hotels outside of Canada are allowed to choose their own star rating.
True or False
True
Class start at 5:30 pm, after which time I will no longer be accepted in class ?
5:40 pm
Name 3 pieces of equipment that a speaker at a conference might need.
Podium
Microphone
Audio Visual Equipment
Name one problem that can occur when a guest is settling their bill with Traveller Cheque.
The signature is not the same.
A strange man has entered the hotel and is acting suspiciously, what should you do ?
Contact the duty Manager first and then call my Mom !
What kind of Hotel needs to offer a breakfast buffet, a reading light next to the table and the option for guests to pay via Debit-Credit card.
1 star or 2 stars ?
2 Stars
in class I only have to speak_______.
Complete the blank
English
What is Canada's population 2023?
38,632,123
If a customer queries an item on their bill and they are right, what should you do?
Double check the bill (reprint), apologize and fix their bill.
What is a 'roll call' ?
The process of calling out a list of names to establish who is present.