Star Rating System
Reservations and Booking enquires & Check-in
Conferences
Handling Payments
Health,Safety, Security
100

Hotels have to meet minimum standards in THREE areas in order to qualify for a Star Rating in Canada. 

What are the three areas? 

Courtesy
Interior
Exterior

100

What is a ‘Partner Hotel’?

An affiliated Hotel that is used in the event of overbooking

100

Name 4 types of seating arrangements style.

Boardroom Style
U shaped Style
Classroom Style
Theatre Style

100

If a guest is screaming after you, what should you do ?

Stay cool as a cucumber !

100

In 2019 who were the best two football players in the world ?

Lionel Messi and Christiano Ronaldo

200

Name 3 things a hotel MUST HAVE in order to get a One Star rating.

Reception Service
Extended Breakfast
100% of the rooms with Shower WC or Bath WC

200

guest arrives for check-in but you notice that the hotel has overbooked and now there is no room available for them.
What should you do?

Apologize

Book them into a Partner Hotel and explain this to them

Offer them a Complimentary Wine or Fruit Basket and a transfer to the new Hotel

200

What is the most famous dish in Mexico?

Tacos

200

What is an ‘itemized bill’?

An Invoice with individual items listed.

200

If you hear a fire alarm in the hotel, what’s the first thing you should do?

Leave the building

300

Name 4 things a hotel MUST HAVE in order to receive a FIVE star rating.

Multilingual Staff

Doorman & Valet Parking Service

Concierge & Bell Boy

Personalized greeting

300

To talk more loudly is to _____ up.

Complete the blank.

Speak

300

What is the national dish of Quebec?

Poutine

300

What is a ‘Corporate Guest’?

A Company Guest (A guest from a Company/Business) and the bill will be settled by this Company/Business.

300

What is a 'fire drill' ?

A practice of the emergency procedures to be used in case of fire.

400

Some hotels outside of Canada are allowed to choose their own star rating.
True or False 

True

400

Class start at 5:30 pm, after which time I will no longer be accepted in class ? 

5:40 pm

400

Name 3 pieces of equipment that a speaker at a conference might need.

Podium
Microphone
Audio Visual Equipment

400

Name one problem that can occur when a guest is settling their bill with Traveller Cheque. 

The signature is not the same.

400

A strange man has entered the hotel and is acting suspiciously, what should you do ?

Contact the duty Manager first and then call my Mom !

500

What kind of Hotel needs to offer a breakfast buffet, a reading light next to the table and the option for guests to pay via Debit-Credit card.  
1 star or 2 stars ?

2 Stars

500

in class I only have to speak_______.
Complete the blank

English

500

What is Canada's population 2023?

38,632,123

500

If a customer queries an item on their bill and they are right, what should you do?

Double check the bill (reprint), apologize and fix their bill. 

500

What is a 'roll call' ?

The process of calling out a list of names to establish who is present.