Communication Process
What are the two main roles in communication?
Sender and receiver
What is the difference between verbal and nonverbal communication?
Verbal uses words, nonverbal uses body language or gestures
What is passive listening?
Listening without really paying attention
What do we call things that make communication harder?
Barriers or Interference
“May the Force be with you.”
Star Wars
What do we call the message sent back to the speaker?
Feedback
Give an example of nonverbal communication.
Body language, facial expressions, etc.
What type of listening involves understanding someone’s feelings?
Empathic listening
Give an example of a communication barrier.
Noise, language differences, distractions
“To infinity and beyond!”
Toy Story
What are the key parts of the communication process?
Sender, receiver, message, feedback, and channels
Can nonverbal communication replace verbal communication? Give an example.
Yes, nodding instead of saying "yes")
What is passive listening?
Listening with the intent to understand and evaluate
How can you overcome a communication barrier?
Focus on the message, ask for clarification, remove distractions
“I’ll be back.”
The Terminator
What is the name of the "pathway" through which a message is sent?
Channel
What happens when verbal and nonverbal communication don’t match?
The message can be confusing or misunderstood
Name one example where passive listening is important.
During a work meeting or problem-solving discussion
What kind of barrier can prejudice create in communication?
It can lead to misunderstandings or bias
“Hakuna Matata.”
The Lion King
What happens when feedback is misunderstood?
Miscommunication or misunderstanding
What are three ways nonverbal communication can affect the message?
It can emphasize, complement, replace, or contradict the verbal message
What makes listening difficult in a professional setting?
Distractions, lack of focus, or personal biases
How can nonverbal communication become a barrier?
When body language contradicts the spoken message
“Life is like a box of chocolates.”
Forrest Gump