Values
According to Rokeach's Value Survey, a comfortable life, an exciting life and a sense of accomplishment are:
a) instrumental values
b) terminal values
b) terminal values
The type of resume that emphasizes your skills and capabilities and stresses individual areas of competence rather than job history is called...
functional resume
Put the interview stages into the correct order:
1. Final stage
2. Screening stage
3. Selection stage
1. Screening stage
2. Selection stage
3. Final stage
Which of the following does NOT make business communication effective?
a) providing practical information
b) giving facts rather than vague expressions
c) presenting information in a lengthy way
d) offering compelling, persuasive arguments
c) presenting information in a lengthy way
The types of employees that are hired for a specific period of time, typically to assist with heavy work periods are called....
Temporary employees
According to Rokeach's Value Survey, being ambitious, broad-minded and capable are:
a) instrumental values
b) terminal values
a) instrumental values
The type of resume that highlights your capabilities and education when you don't have a long and steady employment history, is called...
combination resume
The type of interview where the interviewer adapts his/her line of questions based on the answers you give is called...
open-ended interview
Which if the following is NOT an element of professionalism?
a) be dependent - be ready to follow instructions and rely heavily on your management
b) be the best - strive to excel
c) be respectful - know business etiquette
d) be positive - don't complain about problems
a) be dependent - be ready to follow instructions and rely heavily on your management
A formal meeting that you hold with your manager after the completion of the introductory period where you discuss your progress and some improvements that you need to make is called...
Performance evaluation
Which of the dimensions within Hofstede's framework describe the degree to which people in a country prefer structured over unstructured situations?
Uncertainty avoidance
Pick a focused statement:
a) developed a new filing system that reduced paperwork by 50%
b) member of special campus task force to resolve student problems
c) responsible for developing a new filing system
a) developed a new filing system that reduced paperwork by 50%
The type of interview where the questions focus on how you would handle various hypothetical situations on the job is called...
situational interview
Name 4 common communication barriers
noise and distraction; competing messages; filters; channel breakdowns
A policy where management and the HR department is available to listen any employee concern is called...
Open-Door Policy
Which of the dimensions within Hofstede's framework describes the degree to which people encourage free gratification of needs?
Indulgence vs restraint
In "experience" section of your resume, you should do all BUT:
a) Include the name and location of the employer
b) emphasize what you accomplished in each position, not just generic responsibilities of the job
c) List your jobs in the chronological order, starting with the first job you had
c) List your jobs in the chronological order, starting with the first job you had
The type of interview where you actually perform a job-related activity during the interview is called...
working interview
One of the elements of professionalism is being dependable. What does it mean?
Being dependable means keeping your promises and meeting your commitments; learning from mistakes and taking responsibility for your errors
An organization which purpose is to protect the rights of employees is called...
union
Name four ways how employees can express dissatisfaction.
Exit; voice; loyalty; neglect
Turn this vague statement into a focused statement:
"Excellent customer service skills"
Answers may vary:
"Demonstrated excellent customer service skills and increased the overall customer satisfaction by 20% in our store"
What media interviews can you name?
telephone interview; skype interview; email interview
One of the ways to distort the truth in business communication is distorting visuals. Explain what it means
Distorting visuals means manipulating with images in unethical ways, such as altering photos in order to deceive the audience
A contract between a union and a company is called...
bargaining agreement