This type of leadership style describes a leader who generally gives his or her staff the freedom to make decisions and complete work in whatever way the staff sees fit.
What is the laissez-faire style?
100
In Maslow's Hierarchy of Needs Theory, this is the name of the need that is defined as: "growth, achieving one's potential and self-fulfillment, the drive to become what one is capable of becoming."
What is the self-actualization need?
100
The name of the term for the first step in the change process in Lewin's calm waters change metaphor.
What is unfreezing?
100
The term for an overview of a job that includes both positive and negative information about the job and the company.
What is a realistic job preview?
100
What a person does in the second step of the eight step decision making process.
What is identify the decision criteria?
200
This leadership style is focussed on first assessing individual follower readiness (the ability and motivation to complete a specific task.)
What is the Hersey Blanchard Situational Leadership Style?
200
This type of motivation reflects an individual's internal desire to do something; motivation comes from interest, challenge and personal satisfaction.
What is intrinsic motivation?
200
The name given to someone who acts as a catalyst and assumes the responsibility for managing the change process.
What is a change agent?
200
A type of performance appraisal that uses feedback from supervisors, co-workers and employees.
What is a 360 degree feedback (or review)?
200
The term used for a problem that is unusual and for which information is ambiguous or incomplete.
What is an unstructured problem?
300
This situational (or contingency) leadership style includes several concepts from the expectancy theory of motivation.
What is path-goal theory?
300
This motivation theory states that an employee compares his or her job's inputs and outcomes ratio with that of relevant peers and then adjusts his or her job inputs accordingly.
What is equity theory?
300
The name for the category of change for alterations made to work specialization, departmentalization, chain of command, span of control, centralization etc.
What is structure (structural) change?
300
The term used to describe when work positions are not filled when "openings" occur due to retirements or voluntary resignations.
What is attrition?
300
The term for a decision-making style characterized by a high tolerance for ambiguity and an intuitive way of thinking.
What is a conceptual style?
400
This dimension of trust is defined as the "willingness to protect a person, physically and emotionally."
What is loyalty?
400
This motivational theory states that an individual tends to act in a certain way based on the belief that the act will be followed by a given outcome (ideally a reward) AND the attractiveness of that outcome to the individual.
What is expectancy theory?
400
In operations management service quality control, this is the term to describe "giving all customers similar experiences each time."
What is consistency?
400
The term applied to the generation that was born after World War Two up to approximately 1963-1965.
What is the Baby Boomer generation?
400
The name for the manufacturing process that acquires and produces manufacturing input inventory as it is needed or ready to be sold.
What is just-in-time manufacturing?
500
This type of power develops out of admiration for a leader and a desire to be like this person
What is referent power?
500
This motivational theorist claims that money is a hygiene factor.
Who is Herzberg?
500
In describing the model of operations management, what are people, equipment, capital, technology, material and information examples of?
What are inputs?
500
An assessment that defines a job and the behaviours necessary to perform it.
What is job analysis?
500
The term used to describe the "expiry" of airplane seat inventory for a particular flight as soon as the airplane takes off on the runway in comparison to the inventory of novels on sale inside the airport gift shop.