Create Healthy Challenge
We engage in xxxxxx, open and fact-based debate “in the room;” we fully commit to decisions once made and do not question after the fact without compelling information.
What is Respectful
Each of us communicates the importance of, recognizes and holds himself or herself xxxxxxxxx for individually identifying, resolving, escalating and reporting risk and compliance issues.
What is accountable
We xxxxxx employees and streamline approvals by removing unnecessary reviews and checks that slow us down.
What is Empower
We hold all xxxxxxxxx accountable for both the results they deliver as well as how they deliver them, and we address unacceptable behavior in a timely manner
Who are employees
A strong culture has been core to USAA’s success since xxxx
What is 1922
We are honest, xxxxxx, trusting and candid with each other.
What is transparent
We actively seek and share xxxx information and incorporate findings into decisions and prioritization.
What is Risk
We enable, encourage and xxxxxx taking reasonable risks in an informed and compliant manner.
What is a reward
We actively develop and coach our employees for their roles; we provide candid and timely xxxxxxx on performance and behavior.
What is feedback
First introduced in 2014, The xxxxx xxxxxxxx defines how we deliver on our mission – how we should behave every day
What is the USAA Standard
We demonstrate professional courage, routinely challenging one another’s ideas and thinking, without xxxxxx xxxxxx.
What is Personal Attacks
We use consistent processes and tools to record, share and discuss current status of xxxx and xxxxxxxxx issues.
What is Risk and Compliance
We openly share and learn from mistakes, failures and setbacks (ours as well as others’), and we seek to improve rather than xxxxxx or xxxxx
What is Defend or blame
If a decision is challenged, we ask questions to xxxxxxxxxx instead of overriding the decision.
What is understand
Service
Loyalty
Honesty
Integrity
What are USAA's Core Values
We actively listen and ask open-ended questions in order to better xxxxxxxx different points of view.
What is Understand
We xxxxx employees on and reinforce their awareness of current relevant laws, regulations, policies and procedures
What is Train
We collaborate cross-functionally to improve, adapt, iterate and innovate to better serve xxxxxxx and xxxxxxxxx
Who are members and employees
We explicitly clarify what the xxxxxxxxx to be made are at the start of meeting, who the decision maker is and who he/she is responsible for taking input from.
What are decisions
Facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.
What is our Mission
We purposefully invite, and are receptive to, constructive xxxxxxx, different perspectives and being challenged when making decisions.
What is feedback
We consistently identify and report risk and compliance issues, xxxxxxxxxx when appropriate.
What is escalating
We seek and accept less-than-xxxxxxx solutions so we can quickly learn, improve and deliver value.
What is perfect
We close each meeting by discussing and aligning on what xxxxxxx looks like, including clarity of roles, next steps and time frame
What is success
The number of officers who came together to insure each other's vehicles when no other insurance company would.
What is 25