Can you login to Excellian?
Let the games begin
True/False
What now?
Backloading
100

Scheduled downtime typically happens during this time of day.

What is overnight?

100

Downtime doesn't affect the way we care for patients, but it does affect this important aspect.

What is documentation?

100

Excellian "read only" is always available during downtime.

False.  If there is a network outage it will not be available

100

Department Appointment reports, staff schedule for all providers are examples of what downtime activity?

What is Printing downtime reports?

100

Excellian is up and running.  This activity is still discouraged until all backloading is complete.

What is logging into Excellian?

200

An Excellian software/hardware problem, a network failure or a power outage are all examples of this type of downtime.

What is unscheduled?

200

Staff are notified of Excellian Downtime by this process.

What is a manager notification?

200

You can find out when Excellian is working by continuing to try to log in to production.

FALSE-  This only slows down the process.


200

Downtime reports are printed in this fashion.

What is by a designated person?

200

Office Visits, phone encounters, triage encounters and referrals are examples of this step in back loading.

What is items that need to be documented in the chart as part of downtime recovery.

300

This is the first step in reporting a problem with Excellian

What is calling the help desk?

300

Downtime materials can be found in this area.

What is Excellian.net or clinic downtime binder?

300

New information cannot be saved in the "read only" environment.

True

300

This is how a new patient MRN is obtained.

What is by registration?

300

This is the smart phrase staff use to not downtime in the patient's chart

what is .down?

400

Writing your documentation on post it notes is described as this type of downtime process.

What is a bad idea?  Use the forms.

400

Every downtime form should contain this vital item.

What is a patient sticker?

400

Information in the ready only environment is only as good as the last save prior to the downtime. 

True

400

The labeled patient downtime forms, labels and the clinical summary report are examples of this.

What is what registration gives the nurse at the start of the visist?

400

This is where downtime forms are sent after downtime recovery is complete.

What is HIM?

500

A patients medical record number can be found here.

What is In the read only environment if available.

500

Downtime forms, tip sheets, workflows and toolkits can be found here. 

500

Downtime reports can be printed from any PC

False

500

These are 2 important reasons that all paper documents should be kept in the patients paper chart

What is legal documents and downtime recovery?

500

This department is first to begin backloading.

What is registration?