Scripts
what script do we use to add special requests or to communicate info to the airline
OSI SSR
when doing an exchange, and you're seraching for new flights, you must specifiy what?
airline
how do we see if it was a publsihed fare or an SR fare
*DH
How do you see availability you were previously looking at without having to retype the long format
A*
what does the status airport control mean
international code share
What can the TSA script be used for? tell me at least 3
TSA
PASSPORT
FREQUENT FLYER
if cm is calling in to make changes to their ticket and the ticket is within void window, what should we do?
void ad rebook
How do you view notes?
*UZ then MB
If we choose the letter class of service using the class of service pdf (menaing we do not choose y for economy, but instead, choose a different letter), what is our pricing format
4P
when doing a passive booking, how do we get the credit card in maui needed for payment on the airline's website and in worldspan
request single use card in MAUI
if cm wants to cancel a refundable script, which specific script should you use
Postbook script> Refund ticket
where do we go to find the original ticket value? there's multiple but give me one
*UZ
*FQ
ETR view ticket data ,MD12
what is the format to search for return flights if it is not a rountrip (example, cm is flying out of a different airport than they originally landed) with no specific time or airline
A(return date)(city pairs)
If cm wants basic economy, what is the pricing format?
4PLFB
if you boked or made changes in worldspan, where must you notate?
worldspan and maui
what script should we run when processing an exchange. Hint* we have to run it 3 times if it fails
REXCH Rapid Exchange
what are he only two ticket status's we can exchange
open for use
airport control
what is the format to calculate the following taxes when calculating partial value
US 48 Contiguous
US Alaskan
US Hawaiian
4F$B
4F$A
4F$H
if you choose Y and the cm wants a REFUNDABLE fare, what is your pricing format
4PLFBFNP
we shoudl always attempt 1st tier authentication. if cm does not autopop, or if they do not have cc, what can we ask for. and what add'l info must they provide?
trip id and at least 1 detail of the trip?
when will you HAVE to process a manual exchnage using the manual exchange script? {Hint: there's 5}
rexch fails 3 times
mixed carrier
unconfirmed schedule change
exchanges with waivers (not DL, UA)
int'l lap infant
when the cm is deciding to cancel a nonref ticket and hold for FTC, we must advise them (can be found in post booking advisories)
reissue fee (change fee), ticket validity , must be the same traveler, keep it on the same airline, they'll owe the fare diff, further changes will be subject to orig fare rule, credit amaount
what is the long format to view fare rules
4F(city pairs)(issue date)(travel date)-(airlinecode)*FBC
How do you view info in the pnr like TSA number, freq flyer number, and special requests ?
*G
if the reservation was voided in worldspan or if you used the refund script in worldspan, how do we initiate the refund process in maui?
small cancel button, cancel component