This person is responsible for the efficient operations of the housekeeping department.
What is the Executive Housekeeper?
100
Each task performed by the _____ is critical to the smooth daily operation of the property:
What is Housekeeping department or Executive housekeeping team
100
Provides linen supplies for room attendants and stocks guestroom floor closets. Delivers and retrieves items requested by guests and the floor supervisor
What is a floor attendant?
100
It refers to the number of items that must be on hand to support daily, routine housekeeping operations.
What is par?
200
This is critical to the overall process of guestroom cleaning. It is meant to catch any problems that may have been overlooked during cleaning
What is room inspections?
200
Hotel equipment, machinery, or computer systems that are considered both valuable and necessary for the smooth operation of the property
What is Assets?
200
This department is the most costly to operate and has the largest number of employees:
What is the housekeeping department?
200
Supervises, trains, and inspects the performance of assigned laundry attendants ensuring that all procedures are completed to the hotel's standards:
What is the Laundry Manager?
200
Includes items that can be cleaned and reused such as linens, towels, and equipment.
What is recycled inventory?
300
These departments must work together to make certain guestrooms are properly maintained.
What is housekeeping and maintenance departments?
300
Housekeeping staff must complete guestroom cleaning between the time departing guests leave and when arriving guest check in.
What is Productivity standards?
300
This is the most commonly stolen item:
What is hotel towels?
300
Receives dirty linen, issues clean linen and service towels to hotel personnel. Inspects condition of linen, removes damaged linen from service, and requests replacement items:
What is the Linen room attendant?
300
_______ must be kept at the correct level or amount needed to ensure an efficiently run housekeeping operation.
Developing and implementing processes and procedures that protect hotel assets such as keys, linens, equipments, machines, and cleaning supplies from damage or theft is known as
What is Controlling?
400
The _________ estimates the hotel industry experiences a loss of more than $100 million USD per year:
What is the AH& LA ( American hotel & lodging association)
400
Hotels used to change and launder linens each day. However, they tare educating and encouraging guests to indicate to housekeeping that last night's towels may be reused and the linens may remain on the bed for another night:
What is green practices?
400
Using bar codes or radio-frequency identification (RFID) tags, all inventory items are scanned when received into inventory, issued to employees for use, and returned back into storage.
What is an automated inventory control system?
500
Step 1: Guestroom attendants act as the problem spotters and report any items that need attention.
Step 2: Facilities Maintenance engineers check regularly for housekeeping reports requiring their attention.
Step 3: Facilities Maintenance engineers schedule routine preventive maintenance inspections of guestrooms and public spaces to be taken temporarily out of service and notifies housekeeping and front office when repair is scheduled to occur
What is Interdepartmental Communication of Guestroom Repairs
500
Guests are promised two things when making a reservation :
What is check-in and check-out times?
500
Room attendants are expected to provide guestrooms with clean linens, bath towels, and amenities. All of which are ___________ that need replacing on a regular basis:
What is consumable goods?
500
Supervises, trains, and inspects the job performance of assigned employees to ensure that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests:
Who is the Housekeeping Manager?
500
The difference between the actual quantities on hand and the amounts expected to be on hand is known as: