COVID-19
Alex
Going forward after COVID, are there any plans RCU has in place to continue allowing members of branch staff to occasionally work from home when necessarily, medically or otherwise?
Steve
With how amazingly fast out prepaid VISAs have gone this December, would we do this promotion again for as long as we are, or would we go back doing this one day a year (Black Friday) like we had in the past? Or would there be anything that would prevent us from being able to offer this (example: having approval from Simplexes to do so?)
Daniel
What are Royal’s plans for continuing to enhance our ability to help Members digitally, or when in-person appointments are not possible/wise?
Samantha
How do you (as individuals and/or as an executive team) keep your teams motivated despite all the obstacles/challenges that have come from this year?
Katie
What is the plan as regulations start to change with COVID? Similarly to the office closures staying closed even as the mandate lifted, will Royal be creating their own guidelines or opening, getting rid of masks as soon as mandates are lifted?
Nevada
Going forward with our COVID-19 state, now that Members are used to calling in, going through drive through, and other changes due to COVID-19, do you see team member roles changing? Or having more of a need in certain departments then there were before?
Kat
How has the Pandemic fast-tracked Royal’s technology initiative? With the public’s eye quickly moving more towards virtual communications over this last year, have we been able to expedite any of our technological aspirations and/or where have we seen areas for potential research or improvement?
Tarin
Today’s business executive needs to be tapped into something greater than just the four-walls of their office. How many AND what types of networks are you a part of and why? For example, social connectivity and involvement with community causes, etc. Not just within Royal, but possibly personal causes that are near and dear to them.
Tracy
When do you foresee Royal’s team members and Members not having to wear masks and shields?
Spencer
Other financials allow for reimbursements on ATM fees (at locations outside of Royal ATMs or Kwik Trips), would Royal ever look at offering that for Members in good standing (along the same vein of NSF fees?)
Jorunn
When I talk to team members who are working remotely, I can here most of them really great but others are cutting out so bad that I don't have a clue what they are saying, why does this happen? It doesn't seem to be just one department either.
Coley
There have been a few changes in the executive team in the last few years, how are you establishing a good work dynamic with each other and encouraging each other to work as team?
Keo
With all that has gone on this year, I am hoping we can reopen and realign with our Members. I have been thinking that our branches need coffee and cookies for our Members every Friday after COVID is over-would we be willing to look at providing this extra value at Royal?
Josh
With the current focus on digital integration and mobile/online banking, what is the vision on branch operations in the next 5 years?
Anonymous
Do you foresee Royal getting Docusign for DNA similar to Docusign for Velocity?
Anonymous
Is it possible that the executives could spend a full day in one of the branches per month actively working on the teller line or in offices with members? This would give the executives a hands on view of the branch activity and give them the ability to see things through the eyes of these team members.
Nikki
Will the option of going negative in sick balances be extended into 2021?
Jenny
With all that has been happening in the cities and St. Paul over the last couple of months (rioting and police shootings), have we considered closing or relocating that branch for the safety of our team members that work there?
Kayla
In 2021 we have a new corporate goal revolving around digital training completion. Is there digital training that is preplanned for next year?
Emily
We have a few team members who are looking at growing into a leadership role. What is one piece of advice you would give to aspiring leaders?