ER Roof Leak
This is the team you will transfer the call to.
Who is Centralized Scheduling?
This is the timeframe for the customer to report an electrical emergency.
What is 30 days?
These are the two teams that you will communicate with in the event of a Thermal Event.
Who is BR and Branch?
This is the primary finance company for Freedom Forever Contracts.
Who is Mosaic?
What is that one song that everyone like from the band Journey.
What is Don't Stop Believing?
This is the action needed before you can transfer the call.
What is Open a RLI task?
This specialized member of the Branch is why we don't transfer the calls to Centralized Scheduling.
Who is the Electrician?
In the instance that a customer is experiencing an active Thermal Event, this is who they should call.
Who is 911?
What is a copy of the bill?
This Fighter plane is known for turning around World War 2.
What is the P 51 Mustang?
This is the timeframe in which Roof leaks are to be actioned by the Branch.
What is 24-48 hours?
This is what determines if it is an electrical emergency.
What is sustainability of life?
The Acronym TPO stands for this type of contract.
Who is a Third Party Owner?
The primary finance company for Freedom Forever starts charging the customer at this point.
What is 25 days after Install?
This Space Mission aims to take man back to the moon in 2025.
What is Project Artemis?
This is when we need an FSD.
When is Any TPO after Final Complete
This action is needed before we can action an electrical Emergency.
what is open a ticket to Branch?
This action is needed to start the Thermal Event process.
What is Open a ticket to BR.
This is the act of providing compensation for missed production.
What is an SPCR
This Greek god is often called god of the dead but is really god of the underworld.
Who is Hades?
The acronym FSD stands for this action.
What is a Field Service Dispatch?
This is who the customer needs to contact if their electrical emergency is more than 30 days after PTO.
Who is an Electrician?
Which state may be affected the most by this?
This is the type of compensation that can be provided to customers who had a poor experience.
What is a CSAT?
This is Zac's Favorite Shark.
What is the Thresher Shark?