Standards
What item needs to be worn in the dinning room when serving residents?
A white/black apron
Name three items that are part of your uniform.
Polo, Black Pants, Badge
What is the proper hand placement when serving plates?
Thumbs should never touch the top of the plates
When was Trilogy founded?
1997
Which EXM rescues any kind of animal?
Faye at Oakwood! (recently a duck)
What does TAWB stand for?
Team Approach Works Best
Where can you find your employee handbook?
The Work RedeApp or Any company computer in Compass
Never leave a residents room without making sure what is in reach?
Call light and water
Where is our home office located?
Louisville Kentucky
Which EXM has the most seniority?
Myra (30+yrs)
Who is responsible to answer phone calls and call lights?
Everybody
What form do you fill out if you have a missed punch?
Time and Attendance Sheet
How long should you wash your hands for?
40 seconds
Who is the founder of Trilogy?
Randy Bufford
Which EXM just welcomed a baby?
Bailey Wolff- Barrett was born 3/14/2025 weighing 9 lbs. 5 ounces, 20 ΒΌ inches long
What does the acronym TEAM stand for?
Together Everyone Achieves More
Employees receiving any merchandise that is valued at over fifty dollars ($50) are required to complete a ____________.
Gift Receipt Form.
Dignity- you should always do what before entering a room?
Knock on the door
How many Divisions are there within Trilogy?
11
Which EXM has the most employees?
Currently Lilly at West River with 141 employees
What are the 7 E's to success?
Excellence, Expectations, Employees, Education, Empowerment, Earnings, and Execution.
Whose signature is on the front welcome page of the Employee Handbook and Code of Conduct?
Leigh Ann Barney our President and CEO
When feeding a resident always make sure you are....
sitting
Which division was the first to rollout the EXM pilot?
The AMAZING Southwest!
Which EXM has their HFA certification?
Abby Aubuchon