Dress Code Drama
What two items of clothing are always required when working a shift?
Department Issued Blue Shirt + Name Tag
A patron asks you to “hold” equipment for them while they leave the floor for 20 minutes. What’s the right answer?
Politely decline — equipment must remain available for all members.
What platform is used for scheduling?
SubItUp (SIU)
What platforms do we use to communicate (3 answers)?
1. GroupMe
2. Radio (on-shift)
3. Email
How many floors does the Student Recreation Center have?
4
You’re on shift and your hoodie blocks your staff shirt. A member asks who’s working. What expectation are you violating?
Blue Shirt + Name Tag First
You approach a member lifting barefoot. They argue that barefoot lifting is “better for stability” and cite online sources. What’s the correct enforcement AND how do you communicate it without escalating conflict?
Enforce closed-toe shoe policy for safety and liability, regardless of personal preference. Stay calm, acknowledge their perspective, but clearly state the rules are non-negotiable. Offer alternatives, like using flat-soled shoes or moving to an appropriate space such as the martial arts studio.
You realize you double-booked a class and a shift. What’s the most professional way to resolve it?
Notify GA immediately, post shift for coverage ASAP, and avoid repeating by better planning.
True of False: You only need to read GroupMe messages when you are scheduled to work.
False — all staff must stay up to date even when not working
What year was the Rec Center founded?
1973
You notice a coworker wearing athletic slides with socks. They argue, “They technically cover my feet, so it’s basically the same as shoes.” How should you handle this?
Slides don’t meet the closed-toe athletic shoe policy — footwear must provide full coverage, grip, and support for safety. Politely remind them, and if repeated, loop in your GA/supervisor.
If you don’t know the answer to a patron’s question, what’s the right response?
Connect them with the right resource or supervisor.
What’s the minimum amount of time you should give when requesting coverage for a shift?
As far in advance as possible — ideally 48 hours+
True or False: It’s okay to use the radio for casual conversations if the floor is slow.
False — radio is for professional, work-related communication only.
What are the 6 areas that make up Recreational Services?
1. COMPETITIVE SPORTS
2. FACILITIES
3. FACILITIES OPERATIONS
4. MEMBERSHIPS
5. TOUCH THE EARTH
6. FITNESS
You show up in the right shirt and shoes, but your pants are bright neon joggers that clash with the Rec’s professional standard. A member comments, “I thought staff had uniforms?” What’s the issue here?
While bottoms can be athletic, they must be solid blue, red, grey, white, black, or brown/tan.
A member loudly complains that staff “never clean.” What’s your best customer service response?
Stay calm, validate concern, immediately address area, and reassure them staff are committed to cleanliness.
You verbally swap a shift with a friend but don’t update SubItUp. Later, no one shows up. Who is responsible?
You are — all trades must be recorded in SubItUp
You need to update your GA about a non-urgent cleaning task. Which is better radio etiquette:
A) Explaining the entire situation in detail over radio, or
B) Keeping it brief and following up in person/text if needed?
B — radios are for quick, clear updates, not long explanations.
What are the 4 areas that make up Fitness?
1. AQUATICS
2. PERSONAL TRAINING
3. GROUP CLASSES
4. NUTRITION
You're being shadowed by an incoming FA, who asks why you enforce the shoe policy so strictly when “it’s just the gym.” How do you explain it in a way that’s professional and educational?
Explain it’s not just about appearance — closed-toe, intact athletic shoes prevent injuries, protect liability, and ensure consistency. The policy keeps everyone safe and sets a standard
You open a locker for a patron after they have completed the request form. 30 minutes pass, and another patron says items are missing from the same locker. How do you handle it?
Document the situation immediately, notify GA/supervisor, and follow incident report protocol. Emphasize that’s why staff require request forms — to protect both the patron and the Rec Center.
You’ve posted three different shifts for coverage last-minute this month. Even though they got covered, what’s the problem with this pattern?
Repeated last-minute posts show poor planning, strain team morale, and don’t meet the expectation of proactive scheduling.
Why is proactive communication critical for team trust and professional development?
Prevents last-minute issues, shows reliability, strengthens relationships, and builds transferable workplace skills
Which locations are fitness classes being held this semester (5 answers)?
2. Studio B
3. Martial Arts Studio
4. Indoor Track
5. Aquatics Center **DAILY DOUBLE**