Show:
Cruise Knowledge
Office/Sales Knowledge
CruiseDesk
Marketing
MISC
100
What ship is the 1 day cruise before the rally on?
NCL STAR
100
What program does our office have in place that rewards 'outstanding' service? When can you redeem?
Superbucks? XMAS party
100
When is a contact considered to be a member of the 7SEAS Club?
A contact is considered to be a member of the 7SEAS® Club when they are subscribed to at least one form of Expedia® CruiseShipCenters®' marketing. This could be any one of the emarketing pieces or the Dream Voyages® loyalty magazine
100
What month and day does the 25 DAYS of FREE cruise start?
September 1 to Oct 4th
100
To reach silver status in President Circle...what sailed revenue must you reach?
$150,000
200
How many segments are there within the cruise industry...what are they? Hint: Luxury is one of them
Contemporary, Premium, Deluxe, Luxury
200
What are the two programs that you can book into for groups 'blocked space'?
Top 100 and Vic 100 (our office blocked space)
200
What do the different colors mean on Pursers Desk?
The different colored file names on Pursers Desk indicate different statuses. Black - This is a regular file. Blue - This is a new file. Red - This is a "hot" file -- it's usually very important! Yellow - This file has been revised from a previous available version. Usually the changed will be noted in the file description.
200
What is in it for you to promote the free cruise giveaway?
when you increase your exposure, you increase your business opportunites....which means more revenue.
200
Where should you direct your clients if they are not receiving your emails?
www.cruiseshipcenters.ca/margaretstatham and send them to the direction under WHITELISTING guide
300
Which three cruises lines are in the Contemporary segment?
1. Carnival 2. NCL 3. RCI
300
Name 5 ways you get increase your revenue per booking?
1. upsell client on category 2. Airfare (service fee) 3. RBC Insurance 4. Expedia hotels 5. Transfers
300
If it is less than 30 days prior until the final payment is due, can the customer still redeem their Aeroplan certificates?
If a customer wants to use their certificate towards a cruise that is less than 30 days from final payment, the Cruise Consultant MUST discuss the situation with Lori and I as we need to pay the amount of the certificates in advanced until they are reimbursed.
300
When is the World Explorer Promotion?
October 18th to 24th
300
When is the Gala awards taking place?
JAN 30th!!!
400
Know the product so that you clearly articulate the _____ as it relates to price
VALUE Remember to focus on the POSITIVE and tell your clients that they made a good choice!
400
What is the 1st step in the sales process?
BUILD RAPPORT AND TRUST
400
Why can't a Consultant change the price or delete a passenger/travel portion of the CTO?
If the commission on the CTO has been marked as "Received in Full", a Consultant will have to ask their Lori or me to make the changes for them.
400
What they segments will we be focusing on during the World Explorer Event?
Premium, deluxe and luxury
400
Does the person redeeming the Aeroplan certificate need to be on the CTO as a passenger, or can anyone use the certificate once it is purchased?
Anyone can use it if they have the PIN
500
Who has finished the Holland America Training Academy
10 superbucks!
500
What day is our World Explorer Cruise Presentation?
October 17th
500
What are the different types of reminders I can receive through CruiseDesk? There are 5
Final Payments (Air, Cruise, Resort, and Hotel) Displayed from two weeks before the final payment date until one week afterwards. Check Documents (Cruise) Displayed from 10 weeks before the departure date until the departure date or the trip is marked as complete. Bon Voyage (Cruise and Resort) Displayed from two weeks before the departure date until the departure date or the trip is marked as complete. Welcome Home (Cruise and Resort) Displayed from the lesser of departure date or 7 days before arrival, until marked as complete. C/L Air Alternatives (Cruise Line Air) Displayed from 4 weeks before the final payment date until the final payment date or the trip is marked as complete.
500
How many steps are there in Lori and my Product Strategy for the office? Name them...
6 Attract the customer Match the customer to the right cruise experienec Offer exclusive value Provide customer for life service Rebook clients Referral referral referral
500
At the time of deposit!
When do you offer insurance?