Greet & Verify
What is the first step in the Greet and Verify?
Pre-call the customer
The 2 locations visited by a technician during the Qualify to Terminal step
PFP and CFST
Or
Empo and IDF
Things to look for when surveying premises
roadblocks, hazards
The first step in Extend to Home
Attach drop to prem
the first step after completing NID installation
Run IW to jack location
The 4 actions we guide customers through in SHM app
Active Armor, Enable notifications, SSID, Speed Test
The last thing we do before leaving premises
Answer questions and address any concerns
What is the second step to do in the Greet and Verify?
Drive safely to premises maintaining a space cushion and obeying all traffic laws
The required actions at the PFP
True test, scopes, verify light on jumper, connect jumper, verify LSBBT
What we assess during survey premises
NID placement and drop path
The tests required at CFST
True test and scope
What we do after installing jack and performing necessary tests
Activate ONT, validate customer registration, submit picture of jack
The four topics to discuss with the customer during the Pre-call?
Introduce yourself, Verify appointment, verify service to be performed, share ETA
Launch cable, Bulk head, Jumper
why we survey customer
to determine optimal RG placement
The information required in a slack NID
UUID
Distance to PFP
Light level
Date
The 5 scopes required inside the prem
Launch cable, jack, both ends of shuttered jumper, SFP
What does the "Meet and Greet" include?
Hold initial conversation, set expectations, explain install process, remind customer to download SHM app
Required actions at the CFST
verify light, clean port, attach drop, coil drop safely at the bottom of the pole
Wifi Assessment
The requirements for buried drop runs
Tag at CFST and scotch lock at CSFT, conduit cover or silicone, flex pipe, 2 wall attachments, seal gromets, scotch lock in NID, information in NID