Behind the Screen Chapter 1
This term refers to the openness/clarity of the content moderation process, which is often lacking in the social media industry.
Transparency
Chapter 5 refers to content moderators in Manila as these, highlighting their importance in maintaining the online environment.
Modern Heroes
This term refers to the human aspect involved in the process of reviewing and filtering content on social media platforms.
Humanity
This crucial aspect of social media platforms maintains their integrity and safety by filtering out inappropriate, harmful, or illegal content.
Content Moderation
This business practice has led to the growth of content moderation centers in countries like the Philippines, providing more cost-effective labor.
Outsourcing
Content moderators experience this work-related stress due to disturbing/harmful content exposure and long work hours.
Burnout
Often responsible for reviewing and filtering content on social media platforms, these workers make important decisions in line with platform guidelines.
Moderators
Content moderators in Manila undergo this process to learn about platform policies and guidelines, as well as how to handle sensitive content.
Training
Ongoing development of this technology will be essential for improving the effectiveness and fairness of content moderation.
Artificial Intelligence
Content moderators must balance this fundamental aspect of the internet with the need to maintain a safe online environment
Freedom of Speech
Chapter 5 highlights this city as a significant hub for content moderation, where many commercial content moderators are based.
Manila
This term refers to the unfair or discriminatory outcomes that may result from using automated systems for content moderation.
Sarah T. Roberts' "Behind the Screen" examines these two aspects of content moderation, urging for improvements in the industry.
Labor conditions and Ethical considerations (Ethics)
To ensure consistency and accuracy in content moderation, companies in Manila implement this process, in which content moderators' decisions are reviewed and evaluated.
Social media platforms have a responsibility to shape this aspect of the online experience.
Discourse