Express Service
What are the 4 service option we have for Fedex Express?
Same Day services
Overnight services
2Day Service
3Day service
Schedule a pick up or Drop off
What is hold at location?
Its when a package is held at the FedEx location to be picked up by the recipient?
What are the 2 types of dangerous goods?
Accessible and Inaccessible
What are the signature options?
Indirect
Direct
Adult
What are the overnight service options?
First overtight
Priority Overnight
Standard overnight
What are the 3 ways we can schedule a pick up?
calling 18700-GO- FedEx
Do it online
Using Automation(ivr)
Which 3 services Saturday delivery is available for?
FO First overnight
PO priority overnight
2Day services
Which type of dangerous goods must be shipped using priority overnight?
Accessible Dangerous Goods
What is the cost for Address correction?
$19.50
Which department should be transfer someday service calls to ?
SameDay service group
When can express pick ups be schedule for?
Same day or up to 1 day in advance
What is collect on delivery and what is the max amount we can collect?
Its when the recipient pays for the shipment upon delivery.
*up to $50,000
Which type of dangerous goods can be placed anywhere on the aircraft?
Inaccessible dangerous goods
What is limits of liability?
An item with a person or intrinsic value that is difficult to determine objectively .
or
An item with a declared value that is too high that FedEx cannot reasonable bear the responsibility for its loss.
What does ES,TA, XS,FO,PO,SO stand for?
FedEx 2Day AM (TA)
2Day (ES)
Express Saver (XS)
Priority Overnight (PO)
Standard Overnight (SO)
First Overnight (FO)
What is a Regular pick up and who should the customer request the service with?
*Courier pick up at a prearranged location day and time
*Customer service rep or AE(account executive/rep)
What are the 2 types of payment?
*List the acceptable forms of payment.
Secured and unsecured
*secured- cashier check, official check or money order.
*Unsecured-personal check, company check or certified check.
Is dry ice shipment a dangerous goods if yes, and what is the UN#?
Yes and UN1845
What is declare value?
Declared value represents FedEx’s maximum liability with respect to a shipment. When shippers declare a value, they should typically declare a value equal to the repair or replacement cost of an item in case it is lost, damaged, misdelivered, or delayed.
Is Saturday available for Standard overnight?
What are the requirements for a regular pick up?
Must have acc#, meet volume requirements and be approved by the location.
What are the main type of labels we use?
Express Billable Stamps & Prepaid Stamps, Express Tag
Express Print and Email return labels
Express Tag
List 3 cross opco service used by FedEx?
Delivery Signature options
Special handling service
Limits of liability/liabilities not assumed
Declare value
Item of extraordinary value
prohibited items
MBG
Alcohol shipping
Firearms shipping
What is the cost for declared between $100.01 - $300?
*What is the max declared value of an item with extraordinary value?
*No charge
*$1000