CIU
UMPD
Internal Control
100

We are responsible for investigating ______ disputes.

What is coverage?

100

Before affording UMPD coverage, the adjuster must identify/confirm who? 

What is claimant and/or TPC?

100

This is used to document a claim when identifying an overpayment.

What is a Template?

200
This is the first step when we investigate a claim.

What is review the claim?

200

Rental may be afforded under UMPD based on ______.

What is the policy language?

200

Internal Control has the ability to _________ over the phone. 

What is take a payment?

300

This is needed to determine if a lienholder is entitled to coverage on a repossessed vehicle. 

What is a lienholder PORS? 

300

What are UMPD indicators on the claim?

What is Phantom Vehicle or Hit and Run?

300

A claim switches from Comp to Collision and payment has already been issued. 

Should Internal Control be notified?

What is No? 

400

This type of investigation takes place when the named insured is not the registered owner of the vehicle.

What is insurable interest? 

400

UMPD utilizes this tool to search for TPC information.

What is ISO/Carrier Discovery? 

400

Internal Control also assist the with ____, _____, _____, and ______.

What is check copies, escheated payment request, fraud/forgery, and SBT reporting.

500

CIU utilizes this system to review CCC notes. 

What is One View? 

500

This UMPD tool allows UMPD adjusters to correctly code payments.

What is the UMPD Split Code Calculator?

500

This is the last step after Internal Control has exhausted all recovery efforts.

What is Write Off?