Templates
Hi [Customer Name],
Thanks for contacting us about filing a claim. Visit extend.com/customers for 24/7 online support with our virtual customer care specialist, Kaley.
Sincerely,
The Extend Customer Care Team
What is "How to File a Claim" template
Must be opened before Untangl
What is AWS
Reason for the call
What is Disposition
Ashley contracts sold by Ashley Furniture
What is Ashley Corporate
The Knowledge Base
What is Confluence
Hi [Customer Name],
Thank you for filing a claim with Extend. Please provide the following information so we can continue processing your claim.
• [REQUIRED INFORMATION]
• [REQUIRED INFORMATION]
• [REQUIRED INFORMATION]
Please reply within [X] days. We look forward to your reply so we can continue assisting you.
What is "Filed Claim: Need Additional Information" Template
Emails that need to be worked first
New- Reply
Used to contact internal
What is directory box
Contracts sold prior to Extend
Ashley Reguard
Our client's client
Who is Extend
Template used to tell a customer that the merchant should be covering the failure and not us.
What is "Manufacturer Defect Denial"
The original ticket that has not yet been reviewed
What is New-Initial
What is Non-phone Queue
Email addressed used when sending email to a Reguard customer
customerservice@reguardprotection.com
Practice of contracting a company's non-core business activities to a third-party service provider. AKA business process outsourcing
What is BPO
Sent to a customer when they cannot find their contract details or terms and conditions
What is "Contract Resend" template
24 + hours SLA
What is critical
The use of this aux code must be approved by leadership
What is system issue
Ashley claims filed on or after 5/1/25
What is Ashley Global Retail
What is eMastercard
Sent to customer when their claim will not be covered per Extend's agreement.
What is "Denial- Blank with T&C Language"
Window that pops up after ending a call or sending a ticket
What is interaction recap
Extend Customer Service Phone Number
What is 877-248-7707
Promote adherence to any Reguard specific processes
What is Reguard pendo tooltip
Call greeting
What is "Hello my name is ____ who do I have the pleasure of speaking with today"