EXTERIOR 1
Who can confirm if the EMS controls exterior lighting?
A supervisor, RC or RAM specialist
What type of battery is required for a fire exit door? Can stores change this out at store level?
9 volt battery and yes if the store feels comfortable doing so they can change the battery out at store level with a phillips head screwdriver.
What are 2 signs that a lift station may not be working?
Floor drains inside store will be backing up and there will be a red light flashing near the lift station
Name 4 common terms you will hear in regard to refrigeration
circuit/rack remote/self contained
What is the mission of RAM
What is another name for exterior security lights? What shape are they?
Wall packs/ Rectangle
What do you do if the store calls with a patterned light outage inside the store? What troubleshooting would you do?
Ask them to hold down the override button on the EMS
What is the difference between a scissor lift and dock leveler?
Dock leveler is affixed to the dock and has a metal plate (lip) that raises or lowers to meet the level of the delivery truck. Scissor lift is not attached to the dock , it is a platform that raises and lowers to bridge the gab between the loading dock and truck.
How does Publix save energy through refrigeration
Publix recycles the removed heat and applies it to heat water in a heat reclaim tank. The heat reclaim tank relieves stress off of our hot water heaters
How is a Publix refrigerated item identified?
Make/Model /Serial
Publix Equipment ID
Rack/Circuit
When parking lot lights are out (multiple on one pole / large area) what does this mean? What checks need to be done?
This is a safety concern and will need emergency or same day service depending on time of day. Check real estate exceptions prior to logging a call and verify if parking lot lights are on EMS or timer.
Mechanical timer/ Electrician
What is on the side of the dock levelers to keep trucks from running into the concrete dock?
Dock bumpers
Most people think that refrigeration products make items/rooms cold....in reality they ______________________________
remove heat from an unwanted area and move it to where it is less objectionable.
In ServiceNow (SNOW), what identification number are we primarily looking for?
Publix ID
The lights on the facade and pylon signs normally will either be controlled by ____ or ______
EMS or Mechanical Timer
What is another name the store may call their walking stacker? What are 2 common makes
Industrial truck, Crown/Yale
What are door flaps being replaced with and who do you contact to evaluate before service?
Traffic doors/ MC
What is a rack? What severity is it if one is going down?
A rack has multiple compressors from multiple refrigerated cases that are piped together. Typically units with the same temp range will be placed on the same rack. Severity 1.
Door hinges, locks, latches, knobs, handles are example of refrigeration ________
hardware
What does a sump pump do? If store is leased _________________
Moves water out of a small drain in the truck well. If store is leased , verify with real estate.
What is the difference between the door alarm on the roll up receiving door and the sensor on the door?
Sensor is to tell the dock leveler it is safe to use (makes sure the roll up door is all the way up). The alarm is to the actual alarm system and is serviced by IS/Telecom.
If a store is leased and they have a lift station, can you log a call ?
Trick Question...it depends. You must check the real estate exceptions to see if it something we service. If it is included in the exceptions, then we can log it.
How can you tell if a refrigeration unit is self contained? 2 things
Can be unplugged
Can be moved to other locations
When you walk into me my fans turn off when the door is opened. What am I?
Walk in freezer