Over and Over Again
This type of work order needs to be confirmed within 24 hours if missed.
What are Recurring Work Orders?
This is needed in order for a reactive work order to be created
What is a Call Request?
This alert will notify the affiliate when snow or ice conditions are expected within 24-48 hours at a location
What is a SIM Alert?
This page in The Source provides detailed information on Service Codes & Abbreviations, and their description for what each is.
What is Service Code Description Summary?
These can be sprayed for in advance, but they need to be pulled by hand if they get too big and out of control.
What are weeds?
These are needed to confirm services were provided to scope; without them, the work order will be deferred.
What are photos? (check in & check out for Daily Double)
This status indicates that the vendor needs to add information to the work order, estimating how much it will be to resolve the issue needing resolution.
What is Pending Vendor Quote?
This tool allows you to follow up with the affiliate when there is no responds from the SIM Alert.
What is the Task Manager?
This is a collection of SMS and Exterior Specific terminology, acronyms and definitions.
What is the Exterior Glossary of Terms?
This service is to visually inspect watering pattern; adjust seasonal water output; verify proper component operation; clean & adjust heads; trim or mark obstructing plant material; report broken or damaged heads/connecting pipes/etc. & propose cost to repair
What is IA (Irrigation Audit)?
SMS (or a vendor) may opt for this if the vendor has too many sites assigned and service has been compromised.
What is a site reduction?
Sprinkler heads broken or other leaks around the exterior premises are resolved when work orders with this status are created.
What is Irrigation Repair Service?
This SIM service is for deicing of the parking lot, sidewalks, and loading docks is
What is a S3, or "Service #3?
This post contains the state assignment and team alignment for the Exterior Operations team, active from the date of last update on the post.
What is Operations Team Alignment?
This type of work order is required when there's a problem on site not covered by the weekly RLM services.
What is a Reactive work order?
This service is to remove litter/debris from landscape and hardscape areas to maintain neat & clean appearances.
What is RLHDR?
This is what we call the companies we partner with to provide landscaping services.
Who are the vendors?
These are small, versatile machines that can be used for a wide variety of purposes. They can mount plows, blowers, brooms, and buckets.
What are Skid Steers?
This person posted the Recurring Vendor Onboarding page in The Source.
Who is Jacqueline Chin, aka "Miss Jackie"?
The amount of time a vendor has to return to a site that wasn't completed to contracted expectations.
What is 24 hours?
This is the status given to work orders when a recurring work order is scheduled in advance, but the tech doesn't check in.
What is "Missed"?
This service code indicates the vendor did NOT service a recurring work order to scope, and this directs the vendor back to the site in question within 24 hours.
What is Quality Assurance?
This service is to plow, shovel, deice the parking lot, sidewalk & loading dock (most expensive, full service)
What is S1, or Service #1?
One of these three people provide daily directives to the VRR team, guiding and supporting the team to success in their role.
Who is the TL, ROM, or Director (aka, Travis, Trevon, and Devin)?
Who is iVueit?