Auctions
These people can pull a unit from auction.
Who is Megan, DTL, auction captain
The first step to the walk in sales process
When a customer brings back an unneeded Rapid Rental lock still in its packaging, this is where the Refund should be processed.
What is Retail Tab
This is when you should make your very first follow-up call after a reservation is made.
Within 15 minutes
What is the min amount for a basic OBR
What is 1000
When will I know to add a unit to auction?
What is a task will be assigned
This is an example of assuming the sale
Let's head back to the office and get this all set up!
When a customer signs this document, we can cut the lock off their unit without needing another employee present
What is lock cut authorization
What size and how many company units should a site have?
What is one 10x15 unit
What is the dollar amount I am able to approve work for, with out asking my DM?
What is 500 dollars
When can I not put a unit in auction?
What is bankruptcy or military
How many times do we do a price breakdown?
what is one
This customer service tool can be used to help prevent a tenant losing their belongings, even before they enter Auction Status.
What is pay to vacate or payment schedule
What are our busiest reservation and move in/move out days?
What is Sunday and Monday for reservations, and Friday Saturday for move in/move out
What does an email to my DM need to include to submit an OBR?
What are bid/bids, pictures of damages or work areas, highlighted site map with where work is taken place.
List at least 4 items that will require DM override if they are in the unit
Car, motorcycle, car batteries, more than 4 tires, gun, safe, oxygen tank, barrels.
Where are you physically located when doing price break down for a walk-in opportunity.
What is at the unit
A customer comes into the office with a family member. This document must be signed by both parties to put the account in the family member's name.
What is a reassignment or interest
During your lock check the first week of the month, you found a customer has moved out of a unit. It shows they are paid through the end of the month. When should the unit be moved out and cleaned?
What is now
A vendor from a recent OBR project at my site keeps sending me their invoice, what do I do?
What is, direct them to the vendor portal.
Why do we prioritize replying all to the 3Paso auction rejection email as soon as we get it, with our corrections?
When 3paso approves the auction vs DM override, they assume liability is anything goes wrong
Rent, promo, CPP, admin fee, lock
Editing a customer's Insurance Options in this tab of the Rental page will automatically refund unused month's CPP premiums.
What is the rental details tab
When a unit is found unlocked or with the latch locked open, these are the first three actions you must take before over-locking the unit.
What are attempt to contact the customer, put notes in account, and coordinate securing the unit within 24-48 hours.
What are the OBR minimums for roofing, new landscaping, and painting?
What is roofing 2500, new landscaping 5000, and painting 5000