On a Call
This is the maximum amount of rings you can receive before the call will get refused.
3 Rings
This carriers internal abbreviation also means before.
Praxis (PRE)
This is the name of Apex Star's Financial Stability Rating
KBRA (Kroll Bond Rating Agency)
Rumor as it this Supervisor of Quality and Compliance, was named after the program where some of our policies are stored.
Harmony
Failure to update your RingCentral for a holiday falling on a day you normally work, results in this. (Green holidays only)
You are working that day.
Questions concerning the status of issued checks, stop payment requests, and re-Issue refund check need to go here
HCIchecks@hcigroup.com
The name of this carrier could make you think about space or a T-rex
Apex Star
Florida Legislature authorized Citizens to develop a this program to reduce the number of insured properties and exposure
Depopulation
Exzeo has this many Client Service Supervisors
7
A PTO request must be submitted here before Desmond will approve it.
Paycom and RC
Damage from a parliament of owls falling through the roof of your home, would be this type of loss type.
Misc
This carrier's name may make you think about Drifting, Anime, and food from Japan.
Tokio Marine Highland
An email needs to be sent here address, for questions on a New Business policy for Apex Star.
ihawkins or ihawkins@starinsurance.com
This person is the President and CFO of Praxis
Jennifer Gravelle
The goal for Processing work Close Percentage is this.
85%
After being given a valid policy number, name a time where it is acceptable not to note the policy for a CS call.
Never. Always note
This carrier was use to high-rises and community living, but is now soon to be branching into the single housing market.
CORE
CORE, Praxis, and Tailrow are all examples of type of insurance, where the policyholders are subscribers.
Reciprocal exchange
Ceara Demilio and this person (who doesnt go by their 1st name) are the only 2 Managers in our department.
Blair
QA Calls should be reviewed and acknowledged within this timeframe. (Our team)
Bonus 400: QA Challenges must be submitted within this timeframe.
Within 1 week - (Before the end of the week is also acceptable)
Bonus: 2 weeks of issuance
These are the 2 main reason why One Inc may block an account.
1 - The ACH was disputed with the bank (meaning it was disputed by the client)
2 - The name on the account did not match the name entered (meaning, the person who made the payment is not an authorized party).
Name one carrier serviced by Exzeo, that has HO3, HW2, and DP3 policies.
Bonus 500: Name the other 2.
HCPCI, Praxis, and TIE
This email template needs to be sent out when filing a Claim where the assumption policy has not been loaded into Harmony yet, notifying Support.
Assumption – Record Only template
This person is the Vice President of Policy Admin, aka your boss's, boss's, boss's, boss
Jaclyn
At minimum, this needs to happen anytime you have a refused call.
Desmond is notified and given the reason why the call was missed