True or False?
Adding Co-Applicant
Credit Line Increase
100
ICDP stands for Integrated Credit Decision Platform.
True.
100
Adrian opened up a brand-new credit card Saturday morning. Later that day, he realized he wanted to add Big Lex as a co-applicant. How long does he have to wait to be able to add her as a co-applicant?
When adding a co-applicant to a brand-new credit card account, the account needs to be opened for more than 24 hours. Cannot be completed the same day as the application.
100
Can an authorized user request a credit line increase?
No.
200
Cards can be sent to a Post Office (PO) box, Army Post Office (APO), Fleet Post Office (FPO) or financial center via expedited delivery and must be sent to a physical address.
False.
200
What is the name of the first disclosure we must read when adding a co-applicant to an account?
AML/USA Patriot Act (USPA) disclosures.
200
What fields must be completed based on the information provided by the client on Step 15?
- Total gross annual income
- Source of Income
- Current Position
- Self Employed: Select Yes or No as applicable.
300
Acceptable sources for total gross annual income includes non-applicant funds the client can access only applies to client's 18 through 21.
False.
300
What is required in the Customer Identification Program (CIP) fields for the co-applicant?
- Name fields
- DOB
- SSN
- Physical Address
300
What must we do if we get error message "Invalid SSN entered; it should not contain 9 in the beginning."
Update the information obtained from the client.
- Delete TIN from SSN field and select check box next to SSN field.
- Enter TIN in Alternate Govt ID field.
- Select ITIN from ID type.
- Select United States in Issuing country field.
- Enter Date of Issue if available, if not available select the NA box.
- Select the NA box for Date of Expiration.
Important: Only update the Alternate Govt ID in the ICDP system, do not update in Synergy Client & account maintenance field. - Click Submit.
400
A consumer card can only have 5 co-applicants.
False.
400
What if a co-applicant provides you a range when you ask them for their total gross annual income?
The client must provide the specific amount, not a range. An amount cannot be suggested, rounded to the nearest dollar/hundred/thousand and must be clarified when applicable. If the client will only provide a range, the lower end is acceptable to enter.
400
What must we do if we get the "missing SSN" error message?
Select the checkbox if the client is not able to provide the SSN in the Customer Information section, as applicable.
500
A pin arrives in approximately 7-10 business days.
True.
500
What must we do if the account is from New York?
Hover over the I icon and read the Credit Bureau Fair Credit Reporting Act (FCRA) Disclosure Customer Authorized Credit Bureau.
Access Bolt and select the Credit Bureau Information Letter Request SWFT form to complete a request if the client requests a copy of the disclosure, as applicable.
500
What is step 16 for requesting a credit line increase?
Complete the Mortgage Payment/Renter/Own No Payment dropdown and Housing Payments fields.