EZ REG
We should select PATIENT in this screen in EZ REG when speaking directly with the patient to schedule an appointment.
What is the 'Call Information' screen?
These are the 5 things used to properly identify a patient in the systems, also known as the 'Big 5'
What are Patient First Name, Last Name, Date of Birth, Social Security Number, and Gender?
Also referred to as the 'ID Number', 'Subscriber Number, or 'Certificate Number'.
What is the Policy Number?
Area in C2 Perform that gives real time information regarding employee birthdays, work anniversaries and general 'shout outs'
What is the 'Chatter Feed'?
These are the only two exams that the Verification Department will NOT verify benefits for prior to the date of service.
What are Screening Mammograms and X-rays?
What is the Order Search button?
These are the 5 points that are required for an order to be Valid.
Tells the insurance company which 'group' the covered person receives his or her benefits from. Is also sometimes referred to as the 'plan number'.
What is the Group Number?
This is the OPID Contact number that patients can call to schedule an appointment at ACC.
What is 877-704-8700
This is the team at ACC that works accounts for specific physicians that we have a contract signed and allows us to obtain prior authorization on behalf of the physician's office.
Field in EZ REG that may contain 'special' scheduling instructions from the Referring Physician
What is 'Special Handling'?
A physician who is not affiliated with Memorial Hermann and who's information has not yet been added to our Medical Staff Roster (MSO)
What is a Non-Associated Physician?
The 'default' Medicare Beneficiary Identification number to enter into the 'MBI' field when the patient's policy number is in the incorrect forrmat.
What is 1AA1AA1AA11?
Area in C2 Perform where agents can quickly and easily access OneSource, Time and Attendance, Employee Resources, Calabrio, iGenerate, Cisco Finesse, and Zip Code Search
What are 'Frequent Links'? (located on the C2 Perform Homepage
This selection box in EZ REG can be used to place the patient on a list to be contacted if an earlier appointment becomes available
What is the 'Wait List'?
Verification and Authorization teams will document notes to the patient accounts and can be viewed by clicking here.
What is the MEMO History?
This field in EZ REG can be used when identifying the Order ID number that can help to easily locate the patient's Order
Insurance coverage that patients may use when they may have been involved in an automobile or home related accident.
What is Third Party Liability (TPL)?
This is the address for the Sienna Convenient Care Center (use C2 Perform!)
What is 8780 Hwy 6, Ste B Missouri City, Tx 77459?
Callers are transferred to this 'line' in Cisco at the conclusion of scheduling an appointment.
What is the 'Patient Disclaimer' line?
Always clicking on this in the Appointment Scheduling screen will ensure you capture all necessary information for scheduling. You may find procedure instruction, special handling and screening question response notes inn this.
What is 'Scheduling Comments'?
These functions in EZ REG allow an agent to 'search' for existing appointments, orders, or existing accounts that can be used to schedule. Can be access by clicking on the 'three dots'.
What are 'Search Queries'?
These are the Top Payors most commonly seen at Memorial Hermann.
What is: Aetna, United Healthcare, Blue Cross Blue Shield, Cigna, Medicare and Medicaid?
Used when the caller asks "Is my insurance in-network with Memorial Hermann?"
What is Insurance Rules? (search for 'insurance' and select Insurance Rules then select Payor Profiles) AND/OR select 'OPID Out of Network (OON) Insurances. :)
Patients can schedule their own appointments online. This is the name of the system used for online scheduling.