Show:
Branch Operations
Cash Controls
Proper ID & Customer Authentication
Authority Limits
BCIP
100

Associates to have access to Branch Operations Dashboard

What is All Associates?

100

Cash Controls Definition

What is preventing monetary losses?

100
In-Person Transactions of $2000 - $5999.99

What is OTP?

100

Cashbox Limit (Top Drawer)

What is $3,500?

100

BCIP Stand For

What is Business Customer Identification Program?

200

Quarterly Tasks

What is Negotiable Items Audit?

200

CTR Prompt

What is $10,000.01?

200

Two Approved Phone Transactions

Transfers up to $1000

Personal time deposit withdrawals  - only if funds are being move to another Regions account.

Personal Time Deposit Renewals

Stop Payments for Personal Checks

Check Orders

Debit Card Maintenance

Debit Card and Check Claims

200

Cashbox (Total)

What is $25,000?

200

Tool found in Branch Toolkit

What is BCIP Interactive Tool?

300

Weekly Tasks

  • Negotiable item audits

  • Weekly cleaning of Panini scanners

  • Monthly tasks include reviewing completion of surprise cash counts for all cash sources.

300

One Top Issues

Cash Not Secured

Shipments: Preparing and Accepting

Vault/Vault Custodian

Foreign Currency Controls

CTR

300

Three Secondary ID that can be Accepted

  • Major Unexpired Credit Card
  • Employment authorization card
  • Employment identification with photograph
  • Federal Tax Return
  • Passport
  • Property Tax Assessment
  • State Tax Return
  • Student Identification with photograph
  • US Birth Certificate
  • US Permanent Resident Card
300

Cashiers Check (RBI)

What is $25,000?

300

One Top Issue

  • Associates do not realize that the BCIP Interactive Tool is available.

  • Associates do not know where to check for outstanding exceptions.

  • Associates do not know how to clear an exception.

  • Associates are not familiar with the letter they can provide to the customer as a notice of the missing documentation

400

The 4 tabs for Branch Operations Dashboard

What is Daily, Weekly, Quarterly and Branch Logs?

400

Two Top Issues

Cash Not Secured

Shipments: Preparing and Accepting

Vault/Vault Custodian

Foreign Currency Controls

CTR

400

Customer Transaction of $6000 or more

What is ID Scan and OTP?

400

Cashiers Check (RBII)

What is $50,000?

400

Location for List of BCIP Exception

What is My Exception in Sales & Service?

500

Daily Tasks

  • Vault open/close

  • Transactional tasks

  • Other tasks

  • Confidential information

  • Negotiable items

  • Account information documentation

  • Branch close.

500
Three Researches for Cash Outages

Have someone else verify your cashbox 

Check all work to ensure validation on the bank of each scanned item

Verify all transactions in EJ and WebView to ensure proper encoding and posting

Verify all buy/sell transactions

Check trash and behind cash drawers

Utilize the “Research Cash Line Outages document."

500

Non-Customer Transaction

What is ID Scan?

500

Cashiers Check (Branch Manager)

What is $500,000?

500

Clearing a BCIP exception

What is submit the required documents using iScan and CMI operations?