Enrollment Process
A member or agent fills out one of these to start the process of enrolling with Humana
Application
You can locate a member's paper application in this system
Spidar 2.0 or Marketpoint
This Mentor document is the starting point for all eligibility calls
Medicare Member Eligibility Overview or MAPD Index
This is the most common thing the member can take to the doctor or pharmacy as proof of eligibility
ID Card
While in class we should make sure we remove these
Distractions (background noise, cell phones, etc)
A member can sign up with a Humana advantage plan when they become eligible for
Medicare
You can locate the members electronic application using this system
Fast App
If a member's plan does not display in CRM, you would check this system next
Customer Interface (CI)
What is another option we can offer members who do not have a physical ID Card
Online
While in training, we want to encourage all learners to do this
Participate or Interact
A Humana Medicare advantage plan is also known as a Part (blank) plan
Part C
This system loads the member's plan into CRM within 72 hours
Customer Interface (CI)
Which screen in CI can you do a name search for the member
PESL
If a member's plan has an end date of 12/31/4000 in CRM that means the members plan is
Active
If not speaking, your microphone should be
On mute
Instead of calling Humana directly, a member may use one of these to sign up for a plan
Agent
In the final stage of the enrollment process, the members plan will be found in this system
CRM
If the member's application is not found after following all the steps in Mentor, you can transfer the member here
DMS - Licensed Sales Agent
You can create an eligibility letter in this system
EMME
While in zoom you can encourage learners to use these for their reactions
Emojis
This plan only covers prescription drugs
PDP or Part D
After the application is completed, what system does it go to for error checks
Automated Enrollment (AE)
A member is determined to have (blank) issues if they need to use their benefits within the next 24-48 hours
Access To Care - ATC
If a member is stating that the doctor's office or pharmacy is asking for the member information, but the member does not have their id card, we can offer to do what for the member
Call the doctor or pharmacy
If a leaner does not know the answer to a question. We'll always want to refer them to
Mentor